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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Self-service kiosks empower customers by allowing them to manage their own experiences, whether it’s through self-ordering, self-checkout, or visitor check-in. Elo provides a wide range of adaptable and modular products that enable businesses to design innovative solutions responsive to evolving consumer behaviors. From a compact computing unit or a touchscreen to a fully developed self-service system, Elo has the capabilities to meet diverse needs. Collaborating with various industry partners—including kiosk manufacturers, independent software vendors, payment processors, and value-added resellers—Elo is committed to helping you craft an effective self-service kiosk. By delivering an interactive platform with captivating visuals and a multitude of options, you can significantly enhance the customer experience with reduced wait times and improved order accuracy. Furthermore, for loyal customers, offering tailored menu items, complimentary add-ons, and exclusive promotions can foster repeat visits and strengthen customer loyalty. Ultimately, Elo's solutions not only streamline operations but also create a more engaging and satisfying experience for users.

Description

Revolutionize customer service by transitioning from traditional voice interactions to engaging visual experiences through On-Demand self-service solutions that not only address customer inquiries but also enhance their overall experience, lower operational costs, and increase revenue potential. By utilizing Zappix Visual IVR, customers calling into your contact center can enjoy a quicker, more adaptable, and efficient solution that transforms standard voice calls into digital and visual self-service options. This innovative Visual IVR system enables customers to independently address their service needs from any location, eliminating the frustration of navigating complicated voice IVR menus or having to engage with a Call Center Representative (CSR). With cloud-based, visual web applications accessible on all digital devices and requiring no downloads, customers can seamlessly access service solutions. Additionally, the platform boasts end-to-end automation across various channels, which is significantly more cost-effective compared to developing and maintaining a native app. Common service tasks, such as order tracking, appointment confirmations, and frequently asked questions, can be easily automated to streamline the customer experience even further. Overall, this transition not only empowers customers but also enhances operational efficiency for businesses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Epson TrueOrder KDS
Flooid
Nas.io
OfficeSpace Software
Vita Mojo

Integrations

Epson TrueOrder KDS
Flooid
Nas.io
OfficeSpace Software
Vita Mojo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Elo Touch Solutions

Country

United States

Website

www.elotouch.com

Vendor Details

Company Name

Zappix

Country

United States

Website

www.zappix.com

Product Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Alternatives

Alternatives

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TRAY

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