Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage and oversee your aftersales and work tickets, ensuring complete transparency throughout the entire process for all customers. Keep track of customer aftersales inquiries while equipping your teams with essential information, enabling them to respond effectively. Minimize the time spent on coordinating your engineers, empowering them to manage their tasks independently on-site, regardless of whether they are connected to the internet. Achieve comprehensive visibility of the customer experience from initial lead to final invoice, maintaining oversight at every stage. Engage with your customers in real-time, utilizing their preferred communication methods whenever necessary. Additionally, collect actionable and reportable data throughout the process. Connect with customers during crucial moments by setting up customizable triggers, which also provide insights into optimal communication strategies and timings. Furthermore, enhance your ability to make prompt and effective business decisions through access to both detailed data analyses and high-level summaries. This holistic approach ensures that you remain responsive to customer needs while driving operational efficiency.
Description
Engaging with marketing leads, maintaining their interest, and identifying the most effective marketing strategies are crucial tasks. ReachEdge software, developed by ReachLocal, is designed to assist with these objectives. In today's environment, consumers encounter a multitude of advertising messages across diverse platforms, whether through mobile devices, websites, social networks, or traditional media. We are here to provide support. Digital presence permeates every aspect of your operations, and as the sole prominent local media organization affiliated with the USA TODAY Network, we have earned the trust of businesses like yours in navigating the complexities of this digital landscape. By partnering with a renowned global leader in digital marketing, ReachLocal, we are enhancing local digital marketing efforts to deliver even more significant results, driven by our commitment to achieving impactful outcomes for your business. Our organization, along with our products and corporate culture, consistently receives recognition for excellence in the industry, further solidifying our reputation as a leader in the field.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Dynamics 365
Yes
Microsoft Power Platform
Yes
ReachLocal
No
WordPress
No
Integrations
Microsoft Dynamics 365
No
Microsoft Power Platform
No
ReachLocal
Yes
WordPress
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$149.00/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Elite Dynamics
Founded
2015
Country
United Kingdom
Website
www.elitedynamics.co.uk/elitemanufacturers
Vendor Details
Company Name
ReachLocal
Founded
2003
Country
United States
Website
www.reachlocal.com
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Job Shop
Billing & Invoicing
No
Capacity Management
No
Job Costing
No
Job Tracking
No
Order Management
No
Purchasing
No
Quality Control
No
Quotes / Estimates
No
Scheduling
No
Shipping Management
No
Traceability
No
Work Order Management
No
Lead Management
Activity Tracking
No
Campaign Management
No
Lead Capture
No
Lead Distribution
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Source Tracking
No
Manufacturing
Accounting Integration
No
ERP
No
MES
No
MRP
No
Maintenance Management
No
Purchase Order Management
No
Quality Management
No
Quotes/Estimates
No
Reporting/Analytics
No
Safety Management
No
Shipping Management
No
Transportation Dispatch
Billing & Invoicing
No
Computer Aided Dispatch
No
Customer Database
No
Emergency Dispatch
No
Fuel Management
No
Mileage Tracking
No
Order Management
No
Routing
No
Scheduling
No
Vehicle Tracking
No
Product Features
Contact Management
Activity Management
Yes
Appointment Management
No
Contact Database
Yes
Contact History
No
Contact Import/Export
Yes
Customer Pipeline
No
Email Marketing
Yes
Group Management
No
Interaction Tracking
Yes
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
Yes
Search / Filter
No
Segmentation
Yes
Shared Contacts
Yes
Social Media Integration
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Lead Management
Activity Tracking
No
Campaign Management
No
Lead Capture
Yes
Lead Distribution
No
Lead Nurturing
Yes
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Source Tracking
Yes
Local Marketing
Advertising Management
Yes
CRM
Yes
Email Marketing
Yes
Feedback Management
No
Live Chat
No
NAP Management (Name/Address/Phone)
No
Online Listings Management
No
PR Management
No
Reporting / Analytics
Yes
Review Management
No
SEO Management
No
Social Media Management
No
Store Locator
No
Website Management
No