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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience the advantages of a digital workplace solution that includes a contemporary SharePoint intranet—featuring intranet news, an AI-powered chatbot, and seamless integrations with Microsoft Teams and Office 365, all made possible by ElevatePoint. Our team's established processes, templates, and expert guidance can help you minimize complexity and mitigate risks. Evaluate your needs, develop a strategy, create a detailed roadmap, and effectively plan your intranet’s implementation. Benefit from years of Microsoft experience as well as extensive knowledge in SharePoint and O365 to revolutionize your communication strategies. Tailor employee communications to deliver more pertinent information and encourage two-way interactions to foster a social work environment. Maintain employee productivity by continuously assessing and enhancing your intranet's functionality over time. Leverage our expertise to establish governance for an intranet that resonates with employees. Stay adaptable to ongoing developments and innovations within Microsoft's SharePoint and O365 features to ensure your workplace remains up-to-date and effective. Ultimately, this creates a more engaged and productive workforce, driving your organization’s success forward.

Description

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Microsoft SharePoint
Microsoft Teams
Wufoo

Integrations

Microsoft 365
Microsoft SharePoint
Microsoft Teams
Wufoo

Pricing Details

$2 per user per month
Free Trial
Free Version

Pricing Details

$1,499 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Coldwater Software

Founded

2009

Country

United States

Website

elevatepoint.com

Vendor Details

Company Name

Ignatiuz Software

Founded

2014

Country

United States

Website

www.ignatiuz.com/products/help-desk-app/

Product Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Alternatives

Alternatives

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