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Description
Experience the advantages of a digital workplace solution that includes a contemporary SharePoint intranet—featuring intranet news, an AI-powered chatbot, and seamless integrations with Microsoft Teams and Office 365, all made possible by ElevatePoint. Our team's established processes, templates, and expert guidance can help you minimize complexity and mitigate risks. Evaluate your needs, develop a strategy, create a detailed roadmap, and effectively plan your intranet’s implementation. Benefit from years of Microsoft experience as well as extensive knowledge in SharePoint and O365 to revolutionize your communication strategies. Tailor employee communications to deliver more pertinent information and encourage two-way interactions to foster a social work environment. Maintain employee productivity by continuously assessing and enhancing your intranet's functionality over time. Leverage our expertise to establish governance for an intranet that resonates with employees. Stay adaptable to ongoing developments and innovations within Microsoft's SharePoint and O365 features to ensure your workplace remains up-to-date and effective. Ultimately, this creates a more engaged and productive workforce, driving your organization’s success forward.
Description
Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.
API Access
Has API
API Access
Has API
Pricing Details
$2 per user per month
Free Trial
Free Version
Pricing Details
$1,499 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Coldwater Software
Founded
2009
Country
United States
Website
elevatepoint.com
Vendor Details
Company Name
Ignatiuz Software
Founded
2014
Country
United States
Website
www.ignatiuz.com/products/help-desk-app/
Product Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management