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Average Ratings 0 Ratings
Description
Elevate by Marmeto is a dedicated analytics and growth platform for Shopify SaaS app companies. It gives app founders, product teams, and growth teams a single place to monitor revenue performance, customer behavior, churn, retention, and business growth. The platform tracks important SaaS metrics such as monthly recurring revenue, annual recurring revenue, recurring revenue trends, new MRR, net growth, installs, active customers, customer lifetime value, retention rate, customer churn, and revenue churn. Elevate is built to help Shopify app businesses move beyond scattered spreadsheets and disconnected dashboards by bringing key performance insights into one focused view. Teams can use it to understand which customers are healthy, where churn risk is growing, how revenue is changing, and what trends are shaping the business. Its customer and churn analytics help companies make more informed decisions about product improvements, onboarding, pricing, and growth strategy. Elevate was created with respect for Mantle’s role in the Shopify app ecosystem and is positioned as the next chapter for Shopify SaaS analytics. Marmeto designed the platform to support app partners, developers, founders, and SaaS teams that want better visibility into their performance. With Elevate, Shopify SaaS companies can understand their data more clearly and make smarter decisions to grow with confidence.
Description
Reponse is a comprehensive customer experience solution designed for Shopify stores, integrated within the Shopify admin. It comes as one plan at $0 a month with unlimited user access, featuring a shared inbox for live human chat, ticket management with assignments, service level agreements (SLAs), pre-written responses, and tools for collecting and moderating product reviews. It also displays contacts and segments directly on the Shopify customer page, runs loyalty points and referral programs, and provides insightful analytics. Its AI agents work from the first day, analyzing store information such as policies, shipping details and catalogs to assist shoppers, streamline ticket management, draft responses, moderate reviews and identify customers at risk of leaving. They are free during a 14-day trial covering up to 500 AI tasks; after that, each AI task costs $0.05 on the Shopify invoice, within a monthly budget the merchant sets, and the team's own work is never billed. Reponse is compatible with both English and French and available for installation through the Shopify App Store, so Shopify merchants can serve a wider audience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$49/month/user
Free Trial
Yes
Free Version
No
Pricing Details
$0/month
One plan at $0/month: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats, and every AI agent. The AI agents are free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Your team's own work is never billed. Billed through Shopify.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Marmeto
Founded
2017
Country
India
Website
marmeto.com
Vendor Details
Company Name
Reponse
Country
France
Website
reponse.ai
Product Features
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
Yes