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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The ELEPHANT CALL MANAGEMENT SYSTEM is a comprehensive call logging tool aimed at enhancing operator productivity while ensuring precise tracking and thorough oversight of all telephone expenses. Its intuitive interface, coupled with a straightforward reporting feature, allows users to craft and manage well-structured reports with ease. These reports can reveal potential issues, assess the effectiveness of your setup, aid in identifying instances of telephone fraud and misuse, and deliver accurate tariff analysis, which may assist you in negotiating improved rates for specific destinations. By meticulously detailing call activities, adapting tariff plans to align with your usage patterns, and pinpointing which STD codes yield the best results for your marketing initiatives, the ELEPHANT CALL MANAGEMENT SYSTEM works to boost your business's operational efficiency. Furthermore, it provides the capability to oversee both legitimate and unauthorized telephone usage in your organization, ensuring that resources are utilized effectively.

Description

A call accounting system, often paired with voice analytics, is a specialized software tool designed to capture and process records of outgoing, incoming, and internal calls made through a telephone system, incorporating details such as the Destination City and State, associated Costs, Trunk information, and the names and departments of Extension Users. This refined data enables the generation of various detailed and summary reports, which serve to evaluate multiple aspects of telephone usage and the overall efficiency of the system. Advances in computer technology and innovative programming approaches have empowered developers to elevate these analytics to new heights. The latest software solutions are compatible with traditional PBXs, cutting-edge IP systems, and mobile devices. Additionally, since many of these contemporary systems operate via web browsers, they significantly enhance accessibility for managers throughout the organization, equipping them with essential insights to oversee their departments more effectively and make informed decisions based on the data presented. As a result, organizations can optimize their communication strategies and improve overall operational performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

The 116 Group

Country

United Kingdom

Website

wcgl.co.uk

Vendor Details

Company Name

Connections

Founded

1986

Country

United States

Website

www.callaccounting.com/call-accounting-voice-analytics/

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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