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support

Description

Reevaluate your training offerings to provide your teams with an exceptional learning experience. Create a customized training catalog filled with top-notch resources available online and seamlessly incorporate this material into your existing systems! Enjoy the flexibility of online training. Tailor your training catalog based on the profiles of your learners: choose the formats that work best for you, modify the length of the modules, and enhance employee engagement. It's the perfect moment to prioritize self-directed learning within your organization! Our expert-selected quality resources ensure a rich learning environment. Our advanced algorithms sift through hundreds of online training resources daily, while our educational engineers have spent four years qualifying and validating content to establish Edflex as the most comprehensive solution in the market. With over 100 themes to choose from—including soft skills, office productivity, innovation, and digital literacy—you also have the freedom to create customized categories that meet your specific requirements. Furthermore, this approach not only empowers individual growth but also strengthens team dynamics and collaboration across the board.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

360Learning Yes 
Abhisi Help Desk No 
Chatra No 
Collect.chat No 
Continually No 
Crisp No 
CrossKnowledge Learning Suite Yes 
Drift No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gorgias No 
Help Scout No 
HelpCrunch No 
HubSpot CRM No 
Intercom No 
Quriobot No 
Zendesk No 
tawk.to No 

Integrations

360Learning No 
Abhisi Help Desk Yes 
Chatra Yes 
Collect.chat Yes 
Continually Yes 
Crisp Yes 
CrossKnowledge Learning Suite No 
Drift Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gorgias Yes 
Help Scout Yes 
HelpCrunch Yes 
HubSpot CRM Yes 
Intercom Yes 
Quriobot Yes 
Zendesk Yes 
tawk.to Yes 

Pricing Details

$1200 per month
Free Trial No 
Free Version No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Edflex

Founded

2016

Country

France

Website

www.edflex.com

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

Learning Experience Platforms

Built-in Course Authoring No 
Content Sharing Yes 
Employee Portal Yes 
Gamification Yes 
Microlearning Yes 
Mobile Learning No 
Multi-User Collaboration No 
Recommendations Yes 
Reporting/Analytics Yes 
Self-Service Content Curation Yes 
Social Learning Yes 
Third Party Course Library Yes 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Corporate / Business No 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning No 
Open Source No 
SCORM Compliance No 
Synchronous Learning No 
Video Conferencing No 
eCommerce No 
eLearning Companies No 

Microlearning

Adaptive Learning Yes 
Asynchronous Learning No 
Built-In Course Authoring No 
Content Library Yes 
Evaluation Management No 
Gamification Yes 
Leaderboards Yes 
Progress Tracking Yes 
Quizzes Yes 
Rewards Management Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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