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Description
EasyReply is a cloud-based help desk solution that consolidates communication channels such as email, WhatsApp, website live chat via Support Bubble, and Slack into a unified inbox. Within this platform, teams have the ability to delegate conversations, tag colleagues, record private notes, and categorize tickets using various labels, priorities, and service-level agreements. The integration of AI technology allows for automated reply drafting, conversation summarization, and knowledge-base answer suggestions, while AI agents manage frequently asked questions and escalate complex issues to human agents. Additionally, teams can streamline operations by automating tasks like tagging, routing inquiries, generating responses, and managing webhooks. The platform also supports integrations that enrich customer insights from services like Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Tailored for small to medium-sized support teams in sectors such as SaaS, e-commerce, and service-oriented businesses, EasyReply provides both a complimentary plan and various subscription options that include monthly AI credits. For new users, the chance to explore paid features for a period of 14 days without requiring a credit card makes it an appealing choice for those looking to enhance their support capabilities. With its comprehensive features and user-friendly design, EasyReply stands out as a versatile tool for optimizing customer service interactions.
Description
Scape is a desktop email application designed for Mac users, particularly professionals and teams who rely on email for their workflow. It seamlessly integrates with Google accounts to provide Gmail messages and calendar details directly in the inbox, organizing emails with priority labels to streamline the user experience. The application features advanced AI capabilities that leverage email, calendar events, meeting transcripts, and attachments to assist in drafting responses, summarizing content, and preparing follow-up messages for user approval before dispatch. Additionally, users have the ability to locally record meetings on their Mac and produce transcripts in 99 different languages, as well as capture audio from platforms like Zoom, Google Meet, Microsoft Teams, FaceTime, and even face-to-face discussions. Besides these features, Scape allows for assistant access to various connected services, including Slack, Linear, GitHub, and Notion, and provides an MCP interface for authorized external AI applications. The service offers both a free plan and various paid options, each with distinct limits on AI functionality and automation capabilities. This versatility makes Scape a valuable tool for anyone looking to enhance their email management and communication efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
GitHub
Yes
Linear
Yes
Model Context Protocol (MCP)
Yes
Slack
Yes
Chargebee
Yes
ChatGPT
Yes
Gmail
No
Google Calendar
No
HubSpot CRM
Yes
Notion
No
Integrations
GitHub
Yes
Linear
Yes
Model Context Protocol (MCP)
Yes
Slack
Yes
Chargebee
No
ChatGPT
No
Gmail
Yes
Google Calendar
Yes
HubSpot CRM
No
Notion
Yes
Pricing Details
$24/user/month
Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes.
Free Trial
Yes
Free Version
Yes
Pricing Details
$0/month
Free plan: $0/month. Plus: $20/month. Max: $100/month. Paid plans can be billed monthly or annually.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EasyReply Ltd
Founded
2023
Country
United Kingdom
Website
easyreply.io
Vendor Details
Company Name
Scape
Founded
2024
Country
Sweden
Website
scape.app/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Alternatives
No Alternatives
