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Description
EasyReply is a cloud-based help desk solution that consolidates communication channels such as email, WhatsApp, website live chat via Support Bubble, and Slack into a unified inbox. Within this platform, teams have the ability to delegate conversations, tag colleagues, record private notes, and categorize tickets using various labels, priorities, and service-level agreements. The integration of AI technology allows for automated reply drafting, conversation summarization, and knowledge-base answer suggestions, while AI agents manage frequently asked questions and escalate complex issues to human agents. Additionally, teams can streamline operations by automating tasks like tagging, routing inquiries, generating responses, and managing webhooks. The platform also supports integrations that enrich customer insights from services like Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Tailored for small to medium-sized support teams in sectors such as SaaS, e-commerce, and service-oriented businesses, EasyReply provides both a complimentary plan and various subscription options that include monthly AI credits. For new users, the chance to explore paid features for a period of 14 days without requiring a credit card makes it an appealing choice for those looking to enhance their support capabilities. With its comprehensive features and user-friendly design, EasyReply stands out as a versatile tool for optimizing customer service interactions.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
HubSpot CRM
Yes
Shopify
Yes
Aircall
No
Attentive
No
Blotout
No
Chargebee
Yes
ChatGPT
Yes
Flip
No
GitHub
Yes
HubSpot Customer Platform
No
Integrations
HubSpot CRM
Yes
Shopify
Yes
Aircall
Yes
Attentive
Yes
Blotout
Yes
Chargebee
No
ChatGPT
No
Flip
Yes
GitHub
No
HubSpot Customer Platform
Yes
Pricing Details
$24/user/month
Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes.
Free Trial
Yes
Free Version
Yes
Pricing Details
$59/agent/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EasyReply Ltd
Founded
2023
Country
United Kingdom
Website
easyreply.io
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Alternatives
No Alternatives
