Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience superior communication with EasyGoIVR, a cloud-driven IVR solution that simplifies call handling, enhances operational efficiency, and elevates customer satisfaction levels. Featuring automatic call distribution, live monitoring, and tailored greetings, EasyGoIVR transforms the landscape of your call center operations. Effortlessly route calls to the right department for quick resolutions, ensuring that customer satisfaction remains high. Gain access to comprehensive customer profiles that include their contact details, interaction history, purchase information, and preferences, all in one place. Additionally, manage detailed quotations that encompass pricing, services, terms, and necessary attachments with ease. You can also keep track of various document statuses, from medical certificates to visa and banking documents, all within the system. Furthermore, EasyGoIVR integrates smoothly with powerful platforms like WhatsApp, bulk SMS, and email, facilitating effective communication with your clientele. With these features, your business is well-equipped to enhance its customer interaction and streamline operations further.
Description
YOCC provides a versatile range of extensions for your Cloud telephony solution across India, catering to all your locations, departments, and employees, ensuring your mobile office is fully operational. You can opt for a memorable Toll-free or Non-Toll-free virtual number, or even retain your current number if preferred. With a state-of-the-art multilingual cloud contact center, you can greet and assist customers in their preferred language effortlessly. Embrace a global mindset while maintaining a local approach! The YOCC multi-level IVR Solution effectively organizes all strategic business units under a single hosted number, optimizing operational efficiency. Additionally, YOCC offers the capability for both live and recorded call monitoring, allowing you to review any interaction between agents and customers, thereby upholding superior customer service standards. Access detailed call analytics, agent-specific reports, and much more through the YOCC web interface and mobile app, providing you with valuable insights into inbound call activities to enhance your business strategy. By utilizing these features, you can ensure that your organization maintains a competitive edge in customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
Collexo
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kapture CX
Yes
LeadSquared
Yes
Microsoft Dynamics 365
Yes
Pipedrive
Yes
Salesforce
Yes
Sugar Sell
Yes
Integrations
Collexo
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kapture CX
No
LeadSquared
No
Microsoft Dynamics 365
No
Pipedrive
No
Salesforce
No
Sugar Sell
No
Pricing Details
Rs.2999 + GST (90 Days Validi
5000 Free Minutes
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SAN Softwares
Founded
1999
Country
India
Website
sansoftwares.com/products/easygoivr-hosted-ivr-software/
Vendor Details
Company Name
Bigv.in
Country
India
Website
www.bigv.in/
Product Features
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Product Features
IVR
Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No