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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience superior communication with EasyGoIVR, a cloud-driven IVR solution that simplifies call handling, enhances operational efficiency, and elevates customer satisfaction levels. Featuring automatic call distribution, live monitoring, and tailored greetings, EasyGoIVR transforms the landscape of your call center operations. Effortlessly route calls to the right department for quick resolutions, ensuring that customer satisfaction remains high. Gain access to comprehensive customer profiles that include their contact details, interaction history, purchase information, and preferences, all in one place. Additionally, manage detailed quotations that encompass pricing, services, terms, and necessary attachments with ease. You can also keep track of various document statuses, from medical certificates to visa and banking documents, all within the system. Furthermore, EasyGoIVR integrates smoothly with powerful platforms like WhatsApp, bulk SMS, and email, facilitating effective communication with your clientele. With these features, your business is well-equipped to enhance its customer interaction and streamline operations further.

Description

YOCC provides a versatile range of extensions for your Cloud telephony solution across India, catering to all your locations, departments, and employees, ensuring your mobile office is fully operational. You can opt for a memorable Toll-free or Non-Toll-free virtual number, or even retain your current number if preferred. With a state-of-the-art multilingual cloud contact center, you can greet and assist customers in their preferred language effortlessly. Embrace a global mindset while maintaining a local approach! The YOCC multi-level IVR Solution effectively organizes all strategic business units under a single hosted number, optimizing operational efficiency. Additionally, YOCC offers the capability for both live and recorded call monitoring, allowing you to review any interaction between agents and customers, thereby upholding superior customer service standards. Access detailed call analytics, agent-specific reports, and much more through the YOCC web interface and mobile app, providing you with valuable insights into inbound call activities to enhance your business strategy. By utilizing these features, you can ensure that your organization maintains a competitive edge in customer engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Collexo Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kapture CX Yes 
LeadSquared Yes 
Microsoft Dynamics 365 Yes 
Pipedrive Yes 
Salesforce Yes 
Sugar Sell Yes 
Vtiger CRM Yes 
WhatsApp Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Collexo No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kapture CX No 
LeadSquared No 
Microsoft Dynamics 365 No 
Pipedrive No 
Salesforce No 
Sugar Sell No 
Vtiger CRM No 
WhatsApp No 
Zendesk No 
Zoho CRM No 

Pricing Details

Rs.2999 + GST (90 Days Validi
5000 Free Minutes
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SAN Softwares

Founded

1999

Country

India

Website

sansoftwares.com/products/easygoivr-hosted-ivr-software/

Vendor Details

Company Name

Bigv.in

Country

India

Website

www.bigv.in/

Product Features

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Product Features

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

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