Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EZLineGo is an online queue management tool designed for small enterprises such as food trucks, pharmacies, salons, clinics, coffee shops, and retail stores. The process begins when staff initiate a queue and distribute or print a QR code; customers then scan this code to receive a number, allowing them to track their status and estimated wait time on their mobile devices, while staff can call the next customer from a browser or manually add walk-ins to the system. The Free plan, which is available upon registration, allows for one queue, one kiosk, and accommodates up to 200 customers daily. The Pro version enhances capabilities by permitting multiple queues and kiosks, service windows, analytics, customer feedback, and notifications, in addition to offering features like online appointment scheduling, phone ordering, and HACCP documentation. Users can also experience the queue system for 72 hours without needing an account, and any free account created will enable access from different devices. Notably, customers do not have to download a specific app or use a ticket machine to participate in the queue. This flexible approach makes it easier for both businesses and customers to manage and navigate wait times effectively.
Description
Customers dread waiting in line. Research indicates that long waits at the checkout significantly contribute to dissatisfaction among shoppers in retail environments. On the flip side, having minimal wait times—and the anticipation of such—plays a crucial role in fostering customer loyalty and increasing spending. Effective queue management focuses on optimizing the roles of checkout and customer service personnel to enhance both customer satisfaction and business profitability. As competition from online shopping continues to grow, it becomes increasingly essential for physical grocery stores to provide an exceptional in-store experience. Our extensive experience with queue management systems across countless supermarkets globally has demonstrated that minimizing checkout wait times can yield numerous additional benefits for businesses. When shoppers feel assured of a swift and effortless service, they are not only more likely to visit a store initially but are also inclined to spend more time exploring various products. In turn, this boosts overall customer engagement and enhances the likelihood of repeat visits.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Cohesion
No
Google Business Profile
Yes
ICONICS' Intelligent Building Software (IBSS)
No
Synergy eCase
No
Integrations
Cohesion
Yes
Google Business Profile
No
ICONICS' Intelligent Building Software (IBSS)
Yes
Synergy eCase
Yes
Pricing Details
$0
Free account: €0/month, one queue, one kiosk and up to 200 customers per day. Pro: €15/month, €36 every three months, or €108/year (€9/month when billed annually). Pro includes a 30-day free trial, then reverts to Free unless you subscribe. A no-signup queue is free for 72 hours in the same browser.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
annodev Software
Country
Hungary
Website
www.ezlinego.com/en/queue-management
Vendor Details
Company Name
IRISYS
Founded
1996
Country
United Kingdom
Website
www.irisys.net/queue-management
Product Features
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No
Product Features
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No