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Description
The EVAN360 platform enables organizations to design a tailored support system where employees can effortlessly reach out to both internal colleagues and external contractors for immediate assistance. Questions posed by employees are swiftly directed to the appropriate expert who can deliver the correct response on the first attempt. Ensuring that finding help does not disrupt your team's productivity is crucial. By connecting them with the right individual from the start, quick answers can be obtained, enhancing overall efficiency. In essence, EVAN360 serves as the bridge linking those facing challenges with those equipped to provide solutions. It fosters a distinctive support atmosphere where team members can assist one another effectively. With instant access to a comprehensive support network, your team can maximize their productivity. This approach allows them to spend less time in limbo and more time concentrating on innovation, growth, and their ongoing projects. Moreover, it provides valuable insights into previously overlooked issues. By obtaining precise and relevant data, your organization is empowered to take informed actions that can lead to significant improvements. With EVAN360, your team can thrive, ensuring that every challenge is met with prompt and effective solutions.
Description
Accelerate issue resolution with immediate visual assistance for both field teams and customers. Equip your field teams and equipment operators with advanced features like visual issue reporting, intelligent recommendations, chat options, AR-enabled live video, detailed checklists, and a comprehensive knowledgebase. At SnapSupport, we are dedicated to enhancing the operations of tech companies daily. Discover what our partners and clients have experienced by leveraging our services. Join the ranks of those who are reaping the rewards of SnapSupport and elevate your field and customer support efforts. Enable your field engineers to resolve problems on the first attempt, minimizing the need for return visits. Provide real-time remote assistance when they require guidance. Streamline and automate the inspection reporting process for increased efficiency. Create tailored checklists and utilize our mobile app or RealWear HMT-1 for swift inspections. Enhance your equipment maintenance tasks with customizable checklists and immediate visual support. Boost customer satisfaction through a mobile application that facilitates effective self-support and live visual assistance, ensuring that both teams and customers have the resources they need right at their fingertips. Your journey towards optimized support begins with us.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Pricing Details
$10 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EVAN360
Founded
2017
Country
United States
Website
www.evan360.com
Vendor Details
Company Name
SnapSupport
Founded
2017
Country
United States
Website
snapsupport.io
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Equipment Maintenance
Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
