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Average Ratings 3 Ratings

Total
ease
features
design
support

Description

Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.

Description

Remotely support client and internal computers using unattended remote access. Users can also access the computer remotely. Splashtop Remote Support is the right tool for you, whether you are just starting with remote support tools or looking for an alternative to expensive products. Splashtop Remote Support, a best-in class remote support tool, allows you to access your managed computers from any device at any time thanks to our fast, high-definition connections.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Acronis Cyber Protect
Addigy
Atera
Autotask PSA
Citrix Analytics
Datto SIRIS
Freshdesk
Freshservice
IBM MaaS360
Ivanti Neurons for MDM
Naverisk RMM & PSA
NinjaOne
ServiceNow
Spiceworks Network Monitor
Splashtop SOS
Syncro
Windows Terminal
Zendesk

Integrations

Active Directory
Acronis Cyber Protect
Addigy
Atera
Autotask PSA
Citrix Analytics
Datto SIRIS
Freshdesk
Freshservice
IBM MaaS360
Ivanti Neurons for MDM
Naverisk RMM & PSA
NinjaOne
ServiceNow
Spiceworks Network Monitor
Splashtop SOS
Syncro
Windows Terminal
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$40/month for 25 computers
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

EasyVista

Country

United States

Website

www.easyvista.com/products/reach-end-to-end-service

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/remote-support

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Endpoint Protection

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Alternatives

Alternatives

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