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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.

Description

Secomea Prime offers a robust solution for secure remote access and industrial IoT, specifically designed to cater to operational technology and industrial control systems. This platform empowers technicians, vendors, and maintenance crews to remotely access, configure, troubleshoot, and service machines like PLCs, HMIs, SCADA, DCS, and RTUs from any device, at any location, eliminating the need for VPNs, open ports, or incoming traffic. The system includes a versatile gateway known as SiteManager, which can be hardware or software-based, enabling connections to both legacy and contemporary OT equipment while supporting a wide array of protocols, such as Modbus, Ethernet/IP, serial/USB, and Layer-2 tunneling. Deployment is typically swift, often completed in less than a day per site, after which Secomea facilitates comprehensive remote-access management through GateManager and LinkManager. Administrators can implement detailed, role-specific access controls and ensure user authentication through secure methods like multi-factor authentication or single sign-on options such as Azure AD or Okta. Furthermore, every remote session is meticulously tracked, logged, and recorded to support audit, compliance, and troubleshooting efforts, providing an additional layer of security and accountability in the operational environment. This thorough oversight and ease of access significantly enhance operational efficiency and machine uptime.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Citrix Analytics
Microsoft Azure
Okta
Windows Terminal

Integrations

Active Directory
Citrix Analytics
Microsoft Azure
Okta
Windows Terminal

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

EasyVista

Country

United States

Website

www.easyvista.com/products/reach-end-to-end-service

Vendor Details

Company Name

Secomea

Founded

2008

Country

Denmark

Website

secomea.com

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Industrial IoT

Condition Monitoring
Data Visualization
Factory Data Analytics
Machine Learning
Machine Workflow Creation
Predictive Maintenance
Production Line / Factory Insights
Real-Time Monitoring
Reporting / Analytics
Smart Alerts / Notifications

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Alternatives

Alternatives

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