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ease
features
design
support

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Description

In an era shaped by Digital Transformation, the effectiveness of integration strategies can provide a crucial edge over competitors. Additionally, achieving communication objectives swiftly often determines the success or failure of new ventures. ESBeetle enables organizations to seamlessly connect and either launch new initiatives or enhance their existing application frameworks without facing prohibitive costs. The Interface as a Service model not only reduces integration expenses but also significantly speeds up the fulfillment of any integration needs a business may encounter. We are here to enhance your data experience, whether you have two advanced solutions or files that need to be integrated into a CRM system. No matter the technology you’re using, we are prepared to bring your business solutions together. Leveraging our extensive experience and numerous successful implementations, we are committed to providing unwavering support for your business whenever and wherever you need it, ensuring you can adapt swiftly to changing demands.

Description

InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Anaplan
ConnectWise PSA
Microsoft 365
SAP CRM
Salesforce

Integrations

Anaplan
ConnectWise PSA
Microsoft 365
SAP CRM
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$110 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ESBeetle

Country

Poland

Website

esbeetle.com

Vendor Details

Company Name

Collabrance

Founded

2009

Country

United States

Website

www.collabrance.com/what-we-do/resources/integreat

Product Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

Product Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

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