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Description

EMP Intake is a desktop application designed for Windows that facilitates post-incident investigations and the organization of collected evidence files. Investigators can generate detailed case records encompassing various aspects such as evidence, individuals, vehicles, locations, assets, notes, and findings, while also linking these records to supporting documents. The software is capable of importing copies, safeguarding original sources, computing SHA-256 hashes during intake, and meticulously logging all case-related actions. Depending on the chosen edition, teams have the ability to oversee chain-of-custody records, create incident and heat maps, reconstruct timelines, analyze connections between case elements, and compile case packages that include an audit log along with a SHA-256 manifest. Those receiving the exported files can verify their authenticity without needing EMP Intake installed on their systems. The cases are stored locally on the user's Windows device, as EMP Intake is not intended for live surveillance or device extraction purposes. It is particularly beneficial for sectors such as corporate security, loss prevention, campus safety, healthcare security, and investigative units tasked with conducting reviews following incidents. This multifaceted tool enhances the efficiency and effectiveness of post-incident analysis and evidence management.

Description

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$29
An eligible 14-day trial is available with no payment card required.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Falcrex Systems

Founded

2026

Country

Canada

Website

empintake.com

Vendor Details

Company Name

Resolve Software Group

Country

Australia

Website

www.resolvesoftware.com.au

Product Features

Investigation Management

Contact Management No 
Data Management No 
Incident Management No 
Reporting & Statistics No 
Subject Profiles No 

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management No 
Reporting & Statistics Yes 
Subject Profiles No 

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