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Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
We assist professionals in research and marketing to uncover distinctive insights into consumers' mobile and digital behaviors using our advanced RealityMeter software. Our passive metering technology, combined with automatic content recognition and geolocation features, delivers the most thorough depiction of digital device utilization available for commercial use. RealityMeter tracks extensive web, search, streaming media, and application usage on mobile devices, tablets, and PCs across platforms like Android, iOS, Mac, and Windows, earning the trust of the largest and most pioneering market research firms globally. The flexibility of our metering technology allows users to seamlessly transition between dormant, light, and full metering in response to varying demands. We equip our clients with cutting-edge passive metering solutions that facilitate the detailed capture of web, app, SVOD, and e-commerce data across multiple operating systems, including iOS, Android, Windows, and Mac. Additionally, our products are designed for effortless deployment and straightforward management, ensuring that clients can harness the full potential of their data with ease. This comprehensive approach not only enhances data accuracy but also empowers clients to make informed decisions based on real-time insights.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
RealityMine
Country
United Kingdom
Website
www.realitymine.com
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management