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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Utilize insights from Dynamics 365 Field Service or gather asset details and seamlessly connect them with the Microsoft Power Platform or various enterprise applications. Minimize travel expenses and avoid delays by conducting remote inspections that incorporate videos, screenshots, and annotations directly on your devices. Additionally, you can initiate the Dynamics 365 Remote Assist mobile app right from a Field Service mobile booking and record call details in the timeline of the corresponding work order for better tracking and efficiency. This integration not only streamlines your operations but also enhances overall service delivery.

Description

HELPAR is a highly effective collaborative tool designed for remote assistance, integrating video streaming with augmented reality (AR) technology. This advanced system overlays the camera feed from the user’s device with digital visuals, facilitating interactive experiences and the use of AR markers. Users can effortlessly initiate a live video session using their smartphone or smart glasses, allowing for immediate demonstration and explanation of issues. Similar to traditional remote support platforms, it enables real-time sharing of videos and images, but with the added advantage of AR annotations that enhance the clarity of communication. Once placed during a session, these sticky annotations maintain their position for the duration of the remote assistance call, simplifying the process of addressing specific problems. Users can easily highlight areas of concern by utilizing AR markers, while also having the capability to establish trackers based on 3D models, CAD data, or 3D scans without needing complicated setups. This seamless integration of technology not only enhances collaboration but also significantly improves the efficiency of remote guidance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Acterys
BUILDFitters
Caliach Vision
Dynamics 365 Field Service
INDOAR
Kanverse
SERVICE AR
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

Integrations

Acterys
BUILDFitters
Caliach Vision
Dynamics 365 Field Service
INDOAR
Kanverse
SERVICE AR
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

Pricing Details

$65 per user per month
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft Dynamics 365

Founded

2016

Country

United States

Website

dynamics.microsoft.com/en-us/mixed-reality/remote-assist/

Vendor Details

Company Name

VIEWAR

Founded

2011

Country

Austria

Website

www.viewar.com/products/helpar

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