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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We continuously enhance our Cloud service with every new update, ensuring that you can instantly benefit from all the exciting features we've introduced. Simply set up and deploy the Driven Agent to witness your applications flourish in Driven Cloud. However, having multiple teams on a single platform can lead to security and performance challenges. Our capability to classify applications and securely isolate data by teams swiftly instills order amidst the complexities of managing a multi-tenant environment. In just two minutes, you can gain a comprehensive understanding of the essential features of DRIVEN, the APM tailored for Big Data applications. Discover how you can elevate the quality and reliability of the applications you create, ultimately providing superior service to your business for all your Big Data applications in operation. DRIVEN empowers organizations to effectively manage their multi-tenant Hadoop ecosystem by categorizing it by teams, application technology, cluster, and more, thereby enhancing collaboration and efficiency across the board. This structured approach not only simplifies operations but also significantly boosts productivity across teams.

Description

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. HCL BigFix Service Management delivers strong governance and control through built-in risk analysis and mitigation capabilities. Its secure, multi-tenant architecture is specifically designed for shared hosting and multi-cloud environments, ensuring strict data segregation across tenants, processes, configurations, transactions, and support teams. This makes it an ideal solution for both large enterprises and Managed Service Providers (MSPs).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dell APEX AIOps
HCL BigFix
HCL BigFix AEX
HCL IntelliOps Event Management
HCL MyXalytics
HCL iAutomate
HCL iObserve
QuickBooks Online

Integrations

Dell APEX AIOps
HCL BigFix
HCL BigFix AEX
HCL IntelliOps Event Management
HCL MyXalytics
HCL iAutomate
HCL iObserve
QuickBooks Online

Pricing Details

$500 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Driven

Founded

2008

Country

United States

Website

www.driven.io

Vendor Details

Company Name

HCLSoftware

Founded

2019

Country

United States

Website

www.hcl-software.com/bigfix/products/service-management

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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