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Description
Despite the growing importance of digital interactions for consumers, a staggering 95% of retail revenue still originates from physical stores. These establishments play a vital role in enhancing your understanding of customers. By acquiring new clientele, you can gain insights into their preferences, shopping behaviors, family dynamics, and other retail outlets they frequent. It's essential to refine your database and develop pertinent customer segments within a completely secure framework. Boost the impact of your marketing initiatives through various channels such as email, SMS, rich SMS, and direct mail. Dolmen serves as a local customer marketing platform that enables retail locations to gather and leverage data from both customers and potential clients. With a focus on creating qualified databases, you can deepen your customer insights. This all-in-one marketing solution facilitates the management of your promotional campaigns while allowing for data collection across mobile, web, and in-store environments. By utilizing these tools, businesses can create a more personalized experience for each customer.
Description
Enhance the digital experience of your physical store with Facelet, which improves service quality, optimizes customer engagement, boosts sales, and elevates brand awareness. Transform your iPad into a digital kiosk to discover innovative methods for interacting with customers, showcasing your brand, offering automated self-service solutions, and executing successful omnichannel strategies. Clearly present all the benefits of your products by including comprehensive product information. Keep your customers and visitors updated on present and future events and promotions. Integrate all your sales platforms into a cohesive in-store experience that resonates with customers. Draw in clients at third-party and pop-up venues while facilitating purchases from your online inventory. Effectively highlight any products and services you offer, including those exclusively available for online ordering. Increase your team’s productivity by equipping them with tablets as versatile tools for service and sales, ultimately fostering a more dynamic shopping environment. By leveraging these technologies, you can create a more engaging customer journey that not only meets but exceeds expectations.
API Access
Has API
API Access
Has API
Integrations
Shopify
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29 per license
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dolmen
Founded
2011
Country
France
Website
www.dolmen-tech.com/uk/
Vendor Details
Company Name
Georgesoft
Founded
2015
Country
Estonia
Website
www.facelet.com/en-us/
Product Features
Local Marketing
Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics