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Description
Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases.
Use Cases
Knowledge Base for Customers and Teams
Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content.
IT Documentation (Including API Docs)
Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant.
Standard Operating Procedures (SOPs)
Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple.
User Manuals
Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
Description
Expand your horizons beyond conventional knowledge management systems. With EV Self Help, our innovative employee self-service software, you can effortlessly capture, distribute, and evaluate knowledge like never before. Users will experience a more interactive and engaging method for accessing information, mimicking the personal touch of human interaction, all powered by advanced natural language processing (NLP) and contextual awareness. The software's intuitive drag-and-drop design studio simplifies the creation of Q&A decision trees, ensuring rapid deployment. EasyVista Self Help also supports the integration of various document types and multimedia elements, such as videos and images, providing users with a rich experience that empowers them to resolve issues independently. Additionally, the quickstart feature streamlines the process for subject matter experts, allowing them to convert existing knowledge documents into structured guided procedures and FAQs effortlessly, making knowledge management more efficient than ever before. This seamless integration of technology and user experience paves the way for a more knowledgeable workforce.
API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Crowdin
Cyclr
Desktop.com
Disqus
EV Service Manager
HelpBar
HelpHub
Intercom
Microsoft Excel
Integrations
Microsoft Teams
Crowdin
Cyclr
Desktop.com
Disqus
EV Service Manager
HelpBar
HelpHub
Intercom
Microsoft Excel
Pricing Details
contact us
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Kovai
Founded
2011
Country
United Kingdom
Website
document360.com
Vendor Details
Company Name
EasyVista
Country
United States
Website
www.easyvista.com/products/employee-self-service-software
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal