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Description

Dispatch Science automates and optimizes all your deliveries. As a Transport Management System, Dispatch Science automates, optimizes, and manages all the steps required by a delivery company to run their business. It supports order-booking and CRM via a self service customer portal, pricing, real-time tracking with predictive ETAs, returns management, proof of deliveries, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app. As a route management solution, it supports scheduled route management, which can optimally integrate with thousands of on-demand and planned routes. Our API allows automations to be extended to third-party applications such as accounting, eCommerce, and other 3rd-party logistics platforms. Our solution can be used in any industry where deliveries are required, such as: -Courier and parcel delivery -eCommerce last mile deliveries -Manufacturing distribution -3PL -Restaurant, food and beverage distribution -Medical, hospital, and pharmaceutical deliveries -Retail last mile distributio

Description

Fieldcode provides AI-powered Zero-Touch Field Service Management that automates complex field operations from request to resolution. With a strong focus on IT and Telecom service providers, the platform brings own engineers, subcontractors, and service partners into one workforce. At the core of Fieldcode is Zero-Touch Dispatch, which automates routine scheduling and dispatching according to skills, availability, location, priority, SLA requirements, parts, and other operational criteria. Dispatch teams maintain control of exceptions while routine work can move through the service process with fewer manual interactions. One Workforce gives service providers a common planning environment and SLA view across own engineers, subcontractors, and service partners. SLA + Parts Logistics connects service commitments, escalations, scheduling, and parts coordination, including PUDO processes. Fieldcode supports IT workflows such as break/fix, IMAC, device swaps, installations, maintenance, and multi-site support, as well as Telecom operations including FTTH/FTTx, CPE, network maintenance, and fault restoration. Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems. Fieldcode is built on 25+ years of IT field service experience and is developed, hosted, and supported in Europe.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Dynamics 365 Commerce No 
Extensiv 3PL Warehouse Manager Yes 
Field Nation No 
Freshdesk Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
QuickBooks Accountants No 
QuickBooks Online Yes 
Salesforce No 
ServiceNow No 
Shopify Yes 
Zapier Yes 
Zoho CRM No 
monday AI work platform No 

Integrations

Dynamics 365 Commerce Yes 
Extensiv 3PL Warehouse Manager No 
Field Nation Yes 
Freshdesk No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
QuickBooks Accountants Yes 
QuickBooks Online No 
Salesforce Yes 
ServiceNow Yes 
Shopify No 
Zapier No 
Zoho CRM Yes 
monday AI work platform Yes 

Pricing Details

$675/month
All plans feature UNLIMITED companies, accounts, routes, stops, users, dispatchers, and orders.
Basic: $675/month plus $27.00/month/driver
Plus $0.04 per SMS notification

Growth Edition:
$1,900/month base price plus $27.00/month/driver
Plus $0.03 per SMS notification

Enterprise edition: $4,900 per month plus $27/month/driver plus $0.025 per SMS notification
Free Trial No 
Free Version No 

Pricing Details

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dispatch Science

Founded

2016

Country

Canada

Website

www.dispatchscience.com

Vendor Details

Company Name

Fieldcode

Founded

2001

Country

Germany

Website

fieldcode.com

Product Features

Courier

Barcode Support Yes 
Billing & Invoicing Yes 
Compensation Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Job Assignment Management Yes 
Label Printing Yes 
Order Entry Yes 
Routing Yes 
Scheduling Yes 

Delivery Management

Customer Portal Yes 
Dispatch Management Yes 
Driver ETA Yes 
Driver Management Yes 
For Courier Services Yes 
For Freight Yes 
For Restaurants Yes 
Order Tracking Yes 
Routing Yes 
Scheduling Yes 
Signature Capture Yes 
Surveys & Feedback Yes 

Digital Signature

Audit Trail Yes 
Authentication Yes 
Auto Reminders Yes 
Customizable Templates Yes 
Document Analytics No 
Mobile Signature Yes 
Multi-Party Signing Yes 
Progress Tracking Yes 
Task Progress Tracking No 

Distribution

Barcoding / RFID Yes 
Import / Export Management Yes 
Inventory Management No 
Order Management Yes 
Purchasing No 
Returns Management Yes 
Sales Forecasting No 
Shipping Management Yes 
Warehouse Management No 

Fleet Management

Dispatch Management Yes 
Employee Management No 
Fuel Management No 
GPS Tracking Yes 
Incident Reporting Yes 
Inspection Management No 
Inventory Management Yes 
Maintenance Management No 
Mileage Tracking Yes 
Motor Pool No 
Routing Yes 
Tire Management No 
VIN Lookup No 
Work Order Management No 

Food Delivery

Delivery Tracking Yes 
Dispatch Management Yes 
For Restaurants Yes 
Gift Card Management Yes 
Menu Management Yes 
Online Ordering Yes 
Order Management Yes 
Routing Yes 
Sales Trend Analysis Yes 
Supports Loyalty Program Yes 

Logistics

3PL Yes 
Barcoding / RFID Yes 
CRM Yes 
Container Tracking No 
Cross Docking Yes 
Fleet Management Yes 
Inventory Management Yes 
Order Management Yes 
Purchasing No 
Scheduling Yes 
Shipping Management Yes 
Transportation Management Yes 

Order Entry

Back Order Management Yes 
Customer Database Yes 
Inventory Management No 
Order Fulfillment No 
Order Management Yes 
Real Time Order Entry Yes 
Remote Order Entry Yes 
Shipping Management Yes 
Warehouse Management No 

Route Planning

Capacity Planning Yes 
Drag & Drop Scheduling Yes 
Driver Management Yes 
Emergency Dispatch Yes 
GPS Tracking Yes 
Performance Metrics Yes 
Route Costing Yes 
Territory Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management No 
Contract Management Yes 
Customer Database Yes 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking No 
Technician Management No 
Work Order Management No 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight Yes 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Transportation Dispatch

Billing & Invoicing Yes 
Computer Aided Dispatch Yes 
Customer Database Yes 
Emergency Dispatch Yes 
Fuel Management No 
Mileage Tracking Yes 
Order Management Yes 
Routing Yes 
Scheduling Yes 
Vehicle Tracking Yes 

Transportation Management

Billing & Invoicing Yes 
Carrier Management Yes 
Customer Management Yes 
Dispatch Management Yes 
Driver Management Yes 
Fleet / Equipment Management No 
Load Management Yes 
Order Management Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Shipment Management Yes 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

IoT

Application Development No 
Big Data Analytics No 
Configuration Management No 
Connectivity Management No 
Data Collection No 
Data Management No 
Device Management No 
Performance Management No 
Prototyping No 
Visualization No 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting Yes 
For Education No 
For Healthcare Yes 
Modeling & Simulation No 
Sentiment Analysis No 

Route Planning

Capacity Planning Yes 
Drag & Drop Scheduling Yes 
Driver Management Yes 
Emergency Dispatch Yes 
GPS Tracking Yes 
Performance Metrics Yes 
Route Costing Yes 
Territory Management Yes 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling Yes 
Automated Scheduling Yes 
Calendar Management No 
Class Scheduling No 
Employee Scheduling Yes 
Facility Scheduling Yes 
Group Scheduling Yes 
Interview Scheduling No 
Meeting Room Booking No 
Multi-Location Yes 
Online Scheduling Yes 
Payment Processing No 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling Yes 
Room Booking Management No 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
For Builders No 
For Electricians No 
For Field Service Businesses Yes 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting Yes 
Scheduling Yes 
Time Tracking Yes 

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