Fieldcode Description

Fieldcode provides AI-powered Zero-Touch Field Service Management that automates complex field operations from request to resolution. With a strong focus on IT and Telecom service providers, the platform brings own engineers, subcontractors, and service partners into one workforce.

At the core of Fieldcode is Zero-Touch Dispatch, which automates routine scheduling and dispatching according to skills, availability, location, priority, SLA requirements, parts, and other operational criteria. Dispatch teams maintain control of exceptions while routine work can move through the service process with fewer manual interactions.

One Workforce gives service providers a common planning environment and SLA view across own engineers, subcontractors, and service partners. SLA + Parts Logistics connects service commitments, escalations, scheduling, and parts coordination, including PUDO processes.

Fieldcode supports IT workflows such as break/fix, IMAC, device swaps, installations, maintenance, and multi-site support, as well as Telecom operations including FTTH/FTTx, CPE, network maintenance, and fault restoration.

Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.

Fieldcode is built on 25+ years of IT field service experience and is developed, hosted, and supported in Europe.

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Pricing

Pricing Starts At:
$25 per user per month
Pricing Information:
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial:
Yes

Integrations

API:
Yes, Fieldcode has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Fieldcode
Year Founded:
2001
Headquarters:
Germany
Website:
fieldcode.com
Update This Listing

Media

Play Video Fieldcode Smart Field Service Management Software & Mobile App (FMA) Fieldcode Optimizer for route planning and optimization Fieldcode Asset Management Fieldcode Field Service management software | Ticket view & FMA (mobile app) Fieldcode named a Representative Vendor in the 2026 Gartner® Market Guide for Field Service Management Fieldcode named Exemplary in the 2026 ISG Buyers Guide™ for Field Service Emerging Providers
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Chromebook
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Fieldcode Features and Options

Field Service Management Software

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch Software

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Scheduling Software

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling
Resource Scheduling

Route Planning Software

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Tradesman Job Management Software

Contract Management
Dispatch Management
For Field Service Businesses
Reporting
Scheduling
Time Tracking

Predictive Analytics Software

AI / Machine Learning
Demand Forecasting
For Healthcare

Fieldcode User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Automation Lead
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Implementation Pain/Gain Ratio

    Date: Mar 07 2025

    Summary: Value for money and the calmness of the implementation has been top, top, top! Much better experience than MS Dynamics Field Service which we have used before.

    Positive: Implementation was very smooth and fast considering that it is a software used by so many people in day to day operations. We were initially hesitant but after some days we achieved already huge benefits for technicians as well as dispatchers. User acceptance was much higher than expected!

    Negative: Fieldcode has no billing/invoicing module which would have helped us but we connected a third party software to Fieldcode via API and it worked well.

    Read More...
  • Name: Markus F.
    Job Title: Executive Partner
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    All our work is scheduled with Fieldcode 

    Date: Jan 19 2024

    Summary: We have to deal with many different customers and for every one of them we have a different process. The tool helps us greatly to distinguish what is necessary for which customer.

    Positive: We have set multiple workflows in the tool which do allow us to handle various projects. We use Fieldcode to plan our tickets and have the field technicians report their work. It’s connected to many of our customer systems to transfer the tickets into Fieldcode which saves us a lot of manually data transfer.

    Negative: At times it takes long for new features to be implemented. I find it complicated to get new things added if it’s not part of the standard software.

    Read More...
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