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features
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support

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Description

Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.

Description

The LETRS® (Language Essentials for Teachers of Reading and Spelling) Suite offers a comprehensive learning experience designed to equip educators and administrators with an in-depth understanding of literacy and language, making them proficient in the science of reading. Created by esteemed literacy authorities Dr. Louisa Moats, Dr. Carol Tolman, and Dr. Lucy Hart Paulson, this program serves as a versatile professional development resource tailored for educators and leaders alike. LETRS focuses on imparting essential skills necessary for mastering key aspects of reading instruction, which include phonological awareness, phonics, fluency, vocabulary, comprehension, writing, and language proficiency. Studies indicate that while only 35% of students currently demonstrate reading proficiency, an impressive 95% have the potential to learn to read successfully. Furthermore, it is crucial to recognize that teachers play a pivotal role in student achievement; however, approximately half of the institutions responsible for teacher training do not adequately prepare them for effective literacy instruction. A profound comprehension of the underlying processes and scientific principles associated with teaching reading is essential for educators to foster literacy effectively. Therefore, enhancing teacher training in these areas is vital for improving overall student literacy outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Directly

Founded

2011

Country

United States

Website

directly.com

Vendor Details

Company Name

Lexia

Founded

1984

Country

United States

Website

www.lexialearning.com/letrs

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

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