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Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Every day, a vast quantity of publicly accessible unstructured data is generated across the open, deep, and dark web. For any investigation, the capability to extract immediate and actionable insights from this extensive data pool is essential. VoyagerAnalytics serves as an AI-driven analysis platform, specifically designed to sift through large volumes of unstructured data from various sources, including the open, deep, and dark web, as well as internal datasets, to uncover valuable insights. This platform empowers investigators to discover social dynamics and hidden relationships between various entities, directing attention to the most pertinent leads and essential information amid a sea of unstructured data. By streamlining the processes of data collection, analysis, and intelligent visualization, it significantly reduces the time usually required for these tasks, which could otherwise take months. Furthermore, it delivers the most crucial and significant insights in almost real-time, thereby conserving the resources that would typically be allocated to the retrieval, processing, and examination of extensive unstructured data sets. Ultimately, this innovation enhances the effectiveness and efficiency of investigations.
API Access
Has API
API Access
Has API
Integrations
8x8
Ada
Amazon Lex
Cognigy.AI
Drift
Genesys Cloud CX
Google Analytics
Intercom
Kik
Kore.ai
Integrations
8x8
Ada
Amazon Lex
Cognigy.AI
Drift
Genesys Cloud CX
Google Analytics
Intercom
Kik
Kore.ai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Voyager Labs
Country
United States
Website
www.voyager-labs.com/platforms/voyageranalytics/
Product Features
Product Features
Data Analysis
Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics