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features
design
support

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Description

DigitalDesk is a service desk solution tailored for freelancers and digital agencies, offering essential tools that enable you to provide excellent customer support to your clients, ensuring they receive timely assistance when needed. With its user-friendly interface and efficient features, DigitalDesk helps streamline the support process, enhancing client satisfaction and engagement.

Description

Efficient and adaptable project management tailored for teams. A single comprehensive project management platform can serve your entire organization. By pinpointing essential priorities, monitoring progress, and tackling unexpected challenges, you can enhance the value derived from your projects. Foster increased transparency and teamwork, eliminate delays, and manage projects in an agile manner to achieve quicker results. Focus on prioritizing tasks and ensuring visibility to keep operations aligned with goals. Harness the advantages of automation to save valuable time. Discover how Freshrelease can effortlessly connect with your existing business applications. Freshrelease empowers IT departments to achieve timely, quality results by managing critical IT projects effectively. With seamless integration capabilities alongside Freshservice, IT professionals can associate their incidents, changes, or issues directly with development activities or IT projects. Choose the development methodology that best suits your specific requirements, whether it’s agile, kanban, waterfall, or simple task lists. As a comprehensive software development platform, Freshrelease comes equipped with an array of built-in features to meet diverse needs, ensuring a holistic approach to managing software projects. This versatility allows teams to adapt their strategies as necessary for optimal outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Bitbucket Yes 
Freshservice No 
GitHub Yes 
GitLab Yes 
Microsoft Teams Yes 
Slack Yes 
Testsigma No 

Integrations

Bitbucket No 
Freshservice Yes 
GitHub No 
GitLab No 
Microsoft Teams No 
Slack No 
Testsigma Yes 

Pricing Details

$18.99/month
$12.75/month if billed annually
Free Trial No 
Free Version Yes 

Pricing Details

$5 per user per month
Free for up to 10 users
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DigitalDesk Solutions

Founded

2021

Country

United Kingdom

Website

digitaldesk.app

Vendor Details

Company Name

Freshworks

Founded

2011

Country

India

Website

www.freshworks.com/project-management/

Product Features

Agile Project Management Tools

Backlog Management No 
Feedback Management No 
Gantt/Timeline View No 
Kanban Board No 
Prioritization No 
Request Management No 
Resource Management No 
Retrospectives Management No 
Status Tracking No 
Supports Scrum No 
Team Management No 
Template Management No 
Workflow Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Kanban

Collaboration Tools No 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board No 
Prioritization No 
Project Planning No 
Roadmapping No 
Supports Scrum No 
Task Management No 
Time Tracking No 

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

Product Features

Agile Project Management Tools

Backlog Management Yes 
Feedback Management No 
Gantt/Timeline View No 
Kanban Board Yes 
Prioritization Yes 
Request Management No 
Resource Management No 
Retrospectives Management Yes 
Status Tracking Yes 
Supports Scrum Yes 
Team Management Yes 
Template Management No 
Workflow Management Yes 

Kanban

Collaboration Tools No 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board No 
Prioritization No 
Project Planning No 
Roadmapping No 
Supports Scrum No 
Task Management No 
Time Tracking No 

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking No 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies No 

Task Management

Collaboration No 
Create Subtasks No 
Gamification No 
Gantt Charts No 
Mobile Access No 
Percent-Complete Tracking No 
Progress Tracking No 
Recurring Tasks No 
Reporting/Analytics No 
Spreadsheet View No 
Task Board View No 
Task Planning No 
Task Scheduling No 
Task Tracking No 
Time Tracking No 
To-Do List View No 

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