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Description
Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
Description
Transform your document management processes with the leading cloud-based logistics automation solution. Achieve up to 80% cost savings by efficiently splitting, extracting, and indexing shipping documents. Designed with advanced artificial intelligence capabilities, this platform evolves and adapts as more workflows are processed. The Rippey AI cloud logistics platform ensures that workflows are executed with outstanding accuracy, enhancing overall efficiency. Seamlessly integrated technology facilitates the transfer of data across various third-party systems such as TMS and ERP, including essential elements like schedules, tracking, and carrier information. There are two convenient options available for handling document exceptions, automating bot workflows, and addressing specific requirements. Leverage document KPIs to inform decision-making, assess productivity metrics, and generate shareable reports. Each document is automatically matched with its respective shipment, simplifying the process of tracking statuses. Additionally, you will receive alerts when manual input is required, enabling you to manage all exceptions from a centralized location. This comprehensive approach ensures that your logistics operations run smoothly and efficiently, significantly enhancing productivity.
API Access
Has API
API Access
Has API
Integrations
Abstrakt
Alexa
CEIPAL
DataGrail
Dialogflow
Domo
Enthu.ai
Google Calendar
HappyFox
Helpwise
Integrations
Abstrakt
Alexa
CEIPAL
DataGrail
Dialogflow
Domo
Enthu.ai
Google Calendar
HappyFox
Helpwise
Pricing Details
$15 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dialpad
Founded
2011
Country
United States
Website
www.dialpad.com/ai-contact-center/
Vendor Details
Company Name
Rippey AI
Country
United States
Website
www.rippey.ai/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Logistics
3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management