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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DialPhone is an innovative platform that utilizes AI to deliver a comprehensive Unified Communications (UCaaS) and Contact Center (CCaaS) solution, enabling organizations to efficiently oversee customer and internal communications through a single cloud-based interface. This versatile platform integrates various features, including business calling, SMS communications, video conferencing, collaborative team chat, an AI-driven receptionist, intelligent interactive voice response (IVR), call management, recording, analytics, and extensive contact center functionalities. By leveraging AI-powered automation and cloud-based communications, businesses can significantly enhance customer experiences, minimize missed calls, optimize workflows, and boost team efficiency. DialPhone caters to a diverse range of users, from small enterprises to larger organizations, all in search of a modern telephony system equipped with cutting-edge communication resources. The platform adeptly supports functions such as customer service, sales operations, remote collaboration, and overall business management while ensuring high standards of reliability, scalability, and security that are essential for enterprises. Additionally, its user-friendly interface makes it easy for organizations to adapt and integrate into their existing systems.

Description

ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems. Among its key features are: - Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue - Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution - Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks - Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities - AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers - CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface - Comprehensive Reporting – offering both real-time and historical analytics across all communication channels Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

Microsoft Teams

Integrations

Microsoft Teams

Pricing Details

$24/month/user
Free Trial
Free Version

Pricing Details

€25/user/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DialPhone

Founded

2026

Country

Hong Kong

Website

www.dialphone.com

Vendor Details

Company Name

ROGER365.io

Founded

2021

Country

The Netherlands

Website

www.roger365.io

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives

No Alternatives

Alternatives

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