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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Diagna serves as an automation platform tailored for healthcare workflows specifically within specialty practices. It efficiently handles incoming faxes and various documents by discerning their types, extracting essential data, correlating records with patients, updating electronic health record (EHR) fields, and directing tasks or exceptions to appropriate staff members. The workflows it offers encompass fax triage, referral intake and follow-ups, as well as automated data entry; additionally, it facilitates processes related to records, laboratory results, prior authorizations, insurance claim denials, and prescriptions. Practices have the flexibility to retain their existing fax numbers and EHR systems, with Diagna being adaptable to fit their specific operations and infrastructure. This product is particularly designed for independent specialty practices and multi-location groups, assisting front-desk personnel, referral teams, billing departments, and practice-management staff with their documentation-heavy administrative duties. Users have the ability to review actions taken and make corrections to fields as needed, with ambiguous cases being sent for further human evaluation, ensuring that no detail is overlooked in the workflow process. Overall, Diagna enhances the efficiency and accuracy of administrative tasks within healthcare settings.

Description

SurgyFrontdesk is an AI-driven voice assistant designed for hospitals, facilitating both incoming and outgoing patient calls via the hospital’s current PBX system. It effectively manages a range of tasks, such as addressing frequently asked questions, booking, confirming, rescheduling, or canceling appointments, gathering patient registration information, and organizing reminders and follow-ups. After a patient's visit, it can also deliver prescriptions, bills, and reports through WhatsApp or SMS. This system enhances the existing call center without replacing it by directing calls that require human intervention to the appropriate staff. Additionally, it integrates with SurgyCRM, enabling follow-up actions to initiate AI calls or WhatsApp messages while documenting outcomes in patient records. SurgyFrontdesk is ideal for healthcare facilities looking to streamline repetitive patient interactions and appointment processes, thereby freeing up staff to focus on more complex conversations that necessitate human insight. By automating these tasks, it contributes to improved operational efficiency in healthcare communication.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

DrChrono Yes 
Tebra Yes 
WhatsApp No 
eClinicalWorks Yes 

Integrations

DrChrono No 
Tebra No 
WhatsApp Yes 
eClinicalWorks No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Diagna.ai

Founded

2023

Country

United States

Website

www.diagna.ai/

Vendor Details

Company Name

Surgy Innovation Labs

Founded

2020

Country

India

Website

surgy.health/products/surgy-frontdesk

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