Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Diagna serves as an automation platform tailored for healthcare workflows specifically within specialty practices. It efficiently handles incoming faxes and various documents by discerning their types, extracting essential data, correlating records with patients, updating electronic health record (EHR) fields, and directing tasks or exceptions to appropriate staff members. The workflows it offers encompass fax triage, referral intake and follow-ups, as well as automated data entry; additionally, it facilitates processes related to records, laboratory results, prior authorizations, insurance claim denials, and prescriptions. Practices have the flexibility to retain their existing fax numbers and EHR systems, with Diagna being adaptable to fit their specific operations and infrastructure. This product is particularly designed for independent specialty practices and multi-location groups, assisting front-desk personnel, referral teams, billing departments, and practice-management staff with their documentation-heavy administrative duties. Users have the ability to review actions taken and make corrections to fields as needed, with ambiguous cases being sent for further human evaluation, ensuring that no detail is overlooked in the workflow process. Overall, Diagna enhances the efficiency and accuracy of administrative tasks within healthcare settings.
Description
SurgyFrontdesk is an AI-driven voice assistant designed for hospitals, facilitating both incoming and outgoing patient calls via the hospital’s current PBX system. It effectively manages a range of tasks, such as addressing frequently asked questions, booking, confirming, rescheduling, or canceling appointments, gathering patient registration information, and organizing reminders and follow-ups. After a patient's visit, it can also deliver prescriptions, bills, and reports through WhatsApp or SMS. This system enhances the existing call center without replacing it by directing calls that require human intervention to the appropriate staff. Additionally, it integrates with SurgyCRM, enabling follow-up actions to initiate AI calls or WhatsApp messages while documenting outcomes in patient records. SurgyFrontdesk is ideal for healthcare facilities looking to streamline repetitive patient interactions and appointment processes, thereby freeing up staff to focus on more complex conversations that necessitate human insight. By automating these tasks, it contributes to improved operational efficiency in healthcare communication.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$5
Annual subscription per hospital, quoted after scoping. Pricing depends on selected products, number of sites, and user or volume tiers. Full white-labeling is priced separately during onboarding.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Diagna.ai
Founded
2023
Country
United States
Website
www.diagna.ai/
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/products/surgy-frontdesk