Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

TechExcel's DevTrack stands out as a premier software solution for tracking development and bugs. Favored by elite development teams worldwide, it addresses the specific requirements of various organizations' development and quality assurance workflows. This cutting-edge cloud application not only supports diverse development methodologies but also enhances collaboration between coding and testing teams. Notable functionalities encompass a comprehensive audit log, bulk issue editing capabilities, robust reporting tools, notification and escalation features, API integration, and customizable filters, making it a versatile choice for teams seeking efficiency. With its extensive range of tools, DevTrack ensures that every aspect of the development process is meticulously managed and streamlined.

Description

ServiceWise, developed by TechExcel, is a robust IT service management (ITSM) software solution that operates in the cloud, providing a secure platform that adheres to ITIL workflow standards and optimizes processes for companies of varying sizes. This versatile and adaptable software suite is designed for help desk and IT service management, boasting an array of advanced features such as intelligent ticketing, task and event management, customizable forms and surveys, efficient workflows, self-service options, service level agreements (SLAs) and escalation processes, as well as comprehensive reporting and analytics capabilities. With its extensive functionalities, ServiceWise empowers organizations to enhance their IT service delivery and improve overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$700.00/one-time/user
DevTrack with KnowledgeWise - $10 per user, per month
DevTest with Jira Integration - $20 per user, per month
DevSpec for Requirements - $20 per user, per month
DevSuite for Total Traceability - $35 per user, per month
Free Trial Yes 
Free Version No 

Pricing Details

Professional Plan - $20 per user, per month
Enterprise Plan - $35 per user, per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

TechExcel

Founded

1995

Country

United States

Website

www.techexcel.com

Vendor Details

Company Name

TechExcel

Founded

1995

Country

United States

Website

www.techexcel.com

Product Features

Bug Tracking

Backlog Management Yes 
Filtering Yes 
Issue Tracking Yes 
Release Management Yes 
Task Management Yes 
Ticket Management Yes 
Workflow Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management No 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Alternatives

Alcea BugTrack Reviews

Alcea BugTrack

Alcea Tracking Solutions by Alcea Technologies Inc.

Alternatives

Jira Reviews

Jira

Atlassian
VisionFlow Reviews

VisionFlow

Visionera
Countersoft Gemini Reviews

Countersoft Gemini

CounterSoft
VisionFlow Reviews

VisionFlow

Visionera
BOSSDesk Reviews

BOSSDesk

BOSS Solutions