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Description
Transform the way you communicate with customers by utilizing an advanced AI-driven omnichannel platform that offers customized experiences tailored to the distinct needs of various businesses. This innovative solution helps you uncover new possibilities, turn visitors into loyal customers, and enhance overall satisfaction. Streamline your technical support process while managing a multitude of customer inquiries efficiently. Experience successful interactions through our real-time live chat feature, ensuring you remain in touch with your customers around the clock. Improve customer engagement significantly by providing them with easy access to essential information and allowing them to find answers independently regarding your products or services. You can enrich your platform by uploading helpful articles, tips, how-to guides, relevant video tutorials, and other valuable resources. Welcome a powerful tool that is always ready to assist, offering immediate answers to customer questions at any time, even when your support team is unavailable. With a simple drag-and-drop interface, you can effortlessly create your own chatbot tailored to your business needs, enhancing customer interactions even further. Your journey towards superior customer service begins here!
Description
Sprinklr Service is a robust customer service and contact center solution tailored for enterprises, built on a cohesive customer experience management framework that integrates interactions from over 30 channels, such as social media, messaging, live chat, email, voice, and community platforms, into a single desktop interface for agents. This platform features omnichannel routing, effective case management, and real-time contextual information, enabling agents to provide reliable and uninterrupted support. With the inclusion of AI-driven agent assistance, intelligent routing based on intent, conversational IVR, self-service knowledge bases, and automated bots, as well as comprehensive supervisor dashboards and analytics, Sprinklr significantly enhances agent efficiency, boosts first-contact resolution rates, and elevates overall customer satisfaction by harmonizing conversations, insights, and workflows. Additionally, Sprinklr’s self-service capabilities empower customers to navigate through automated FAQs and AI chatbots, thereby alleviating the burden on agents, while the integrated analytics and reporting tools ensure a comprehensive view of agent performance, facilitating continuous improvement and operational excellence. Overall, this interconnected system not only streamlines interactions but also fosters a more engaging customer experience.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
WhatsApp
Ecwid
Facebook Messenger
Shopify
Snapchat
Sprinklr
TikTok
Vimeo
Integrations
Facebook
Instagram
WhatsApp
Ecwid
Facebook Messenger
Shopify
Snapchat
Sprinklr
TikTok
Vimeo
Pricing Details
$19 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Desku.io
Country
United States
Website
desku.io
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/customer-service/
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
