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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

Description

FixFinder offers a comprehensive set of self-service tools designed to enable users to resolve issues independently. It simplifies intricate IT procedures into a streamlined Q&A format similar to that of Tier-1 support! Transform your operational guides into personalized Troubleshooting Wizards through an easy-to-use decision tree creation interface. Additionally, our desktop application integrates seamlessly with various platforms such as Autotask, Connectwise, Zendesk, Bloomfire, Sharepoint, StatusPage, and several others frequently utilized by IT teams and managed service providers, enhancing user experience and efficiency. This ensures that help is always just a click away, making problem resolution quicker and more accessible than ever before.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Bigger Brains Yes 
Bloomfire No 
ConnectBooster Yes 
ConnectWise CPQ Yes 
ConnectWise PSA No 
Datto RMM Yes 
Datto Workplace Yes 
Microsoft Power Automate Yes 
Microsoft SharePoint No 
QuoteWerks Yes 
Statuspage No 
Wise-Pay Yes 
Zendesk No 

Integrations

Autotask PSA Yes 
Bigger Brains No 
Bloomfire Yes 
ConnectBooster No 
ConnectWise CPQ No 
ConnectWise PSA Yes 
Datto RMM No 
Datto Workplace No 
Microsoft Power Automate No 
Microsoft SharePoint Yes 
QuoteWerks No 
Statuspage Yes 
Wise-Pay No 
Zendesk Yes 

Pricing Details

$97 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DeskDirector

Founded

2012

Country

New Zealand

Website

www.deskdirector.com

Vendor Details

Company Name

FixFinder

Website

fixfinder.com

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Portal

Chat Yes 
Collaboration No 
Content Management Yes 
Document Management No 
File Sharing Yes 
Search No 

Product Features

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

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