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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

The Deskcenter Management Suite is a comprehensive IT management solution designed to effectively oversee and regulate your organization's IT infrastructure. Explore the extensive capabilities of DCMS and understand their critical role in propelling your business toward success. For any IT manager, having a thorough overview of the company's IT assets is essential. Our suite is tailored to address these needs, ensuring professional and transparent management of your IT resources. The future of IT management lies in unified endpoint management, and Deskcenter makes this a reality today. With just one tool, you can seamlessly oversee monitoring, security, licensing, and software processes across your entire IT landscape. IT security is a cornerstone of effective IT management, and with Deskcenter Management Suite, you can rest assured that you are taking proactive measures against cyber threats, unauthorized access, and potential data loss. This solution enables you to respond swiftly to these challenges while adhering to industry regulations, ensuring your organization remains secure and compliant. Ultimately, implementing Deskcenter can significantly enhance your IT operational efficiency and bolster your company's overall resilience against technological risks.

Description

Our flexible and dynamic helpdesk software will make your customer experience memorable. You can improve your personal relationships with your customers and keep them happy. All communication channels should be consolidated to make it easier for agents to organize and provide better support. You can make your helpdesk more productive by tracking recurring issues, managing agents' time, and creating a schedule. All users can be helped with both internal and external set up. Track your prospects across all channels and close more sales faster. To improve team performance, create workflows and integrate your CRM into a single platform. You have complete control over the deployment of your helpdesk on your server infrastructure.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Agentforce 360 for Nonprofits No 
Azure Marketplace No 
Desktop.com No 
Google Analytics No 
Jira No 
Jira Work Management No 
Okta No 
Performance Livestock Analytics Yes 
Stackreaction No 
Teamstack No 
Trello No 
Wufoo No 
Xero No 
Zapier No 
samQ License Optimizer Yes 

Integrations

Agentforce 360 for Nonprofits Yes 
Azure Marketplace Yes 
Desktop.com Yes 
Google Analytics Yes 
Jira Yes 
Jira Work Management Yes 
Okta Yes 
Performance Livestock Analytics No 
Stackreaction Yes 
Teamstack Yes 
Trello Yes 
Wufoo Yes 
Xero Yes 
Zapier Yes 
samQ License Optimizer No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DeskCenter Solutions

Founded

1997

Country

Germany

Website

www.deskcenter.com/en/deskcenter-management-suite/

Vendor Details

Company Name

Deskpro

Founded

2002

Country

Austin, Texas

Website

www.deskpro.com

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs No 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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