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Description
Deloitte Halo is designed to be promoted to potential Whistleblowers, whether they are internal to an organization or part of a broader group of Eligible Whistleblowers. Our offering can be customized to align with the specific brand, culture, and operational scale of any organization, while clients also have the option to select a more straightforward, off-the-shelf version. By utilizing Deloitte Halo, Whistleblowers and Eligible Recipients receive guidance and support throughout the disclosure process, with the ability to independently check updates on their submitted cases at any time. Furthermore, Halo has been enhanced to incorporate a complaints module, enabling users to receive, manage, and resolve complaints from their entire customer base effectively. Additionally, we have introduced a registers module, which facilitates the tracking of various items such as gifts, conflicts of interest, and accidents, all seamlessly integrated within the platform. This comprehensive approach ensures that organizations can maintain transparency and accountability while fostering a safe environment for disclosures and complaints.
Description
Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.
API Access
Has API
API Access
Has API
Integrations
AWS IoT SiteWise
Arbortext
HPE Industrial IoT
PTC Implementer
PTC MOVE
PTC WebShip
Servigistics
Integrations
AWS IoT SiteWise
Arbortext
HPE Industrial IoT
PTC Implementer
PTC MOVE
PTC WebShip
Servigistics
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Deloitte
Founded
1845
Country
United Kingdom
Website
www2.deloitte.com/au/en/pages/risk/solutions/whistleblower.html
Vendor Details
Company Name
Equiniti
Founded
2007
Country
United Kingdom
Website
equiniticharter.com
Product Features
Whistleblowing
Access Controls / Permissions
Automated Routing
Compliance Management
Customizable Branding
Multi-Language Support
Real-Time Chat
Reporting / Analytics
Workflow / Process Automation
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management