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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance the capabilities of human agents with AI-driven Agent Assist to improve concurrency, decrease response times, and reduce costs in your contact center, ultimately leading to happier customers. Our advanced neural networks leverage your historical data to offer automated suggestions that deliver the most effective responses to customer inquiries. With each new customer interaction, the results continue to improve, leading to a noticeable increase in employee response times and concurrency. We track our success by measuring the number of characters automated during conversations, providing real-time insights into the savings generated. Our AI comprehends customer dialogues and streamlines the automation of repetitive tasks, fostering satisfaction among both customers and employees while lowering operational expenses. Deepdesk stands out as your go-to platform for AI-driven customer support automation, capable of understanding conversations, facilitating the automation of routine processes, and ensuring that your customers remain satisfied all while keeping costs down. As businesses increasingly adopt these innovative technologies, the potential for enhanced customer service continues to grow.

Description

Zowie is an enterprise-grade AI agent platform built to transform how businesses interact with customers through intelligent conversations. Instead of relying on static menus or rule-based bots, Zowie enables organizations to deploy conversational AI agents that execute real business processes end to end. These agents can manage refunds, answer inquiries, track orders, and complete complex operational tasks with speed and precision. The platform provides a no-heavy-code environment for building and orchestrating agents that operate consistently across voice, email, chat, and social channels. Powered by Zowie Intelligence, every interaction is deterministic and fully auditable, ensuring accuracy and eliminating unpredictable outputs. Teams can monitor conversations in real time, analyze performance metrics, and refine agent behavior to continuously improve outcomes. The system is built once and deployed everywhere, maintaining consistent tone and brand voice across more than 70 languages. Enterprise integrations connect seamlessly with CRM, ERP, and ecommerce systems to streamline operations. Security and compliance are core to the platform, with certifications such as GDPR, CCPA, and SOC 2. By combining automation, observability, and conversational precision, Zowie helps enterprises scale customer support while increasing satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigCommerce
ChatBot
Dixa
Facebook Messenger
Freshchat
Google Assistant
HubSpot Customer Platform
Instagram
LiveChat
Magento
Microsoft Teams
NetSuite
Oracle Cloud Infrastructure
Pipedrive
Salesforce
Shopify
Sunshine Conversations
Viber
Zendesk
Zendesk Sell

Integrations

BigCommerce
ChatBot
Dixa
Facebook Messenger
Freshchat
Google Assistant
HubSpot Customer Platform
Instagram
LiveChat
Magento
Microsoft Teams
NetSuite
Oracle Cloud Infrastructure
Pipedrive
Salesforce
Shopify
Sunshine Conversations
Viber
Zendesk
Zendesk Sell

Pricing Details

€500 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Deepdesk

Founded

2019

Country

The Netherlands

Website

deepdesk.com

Vendor Details

Company Name

Zowie

Founded

2017

Country

United States

Website

getzowie.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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