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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dedox is a web-based platform designed for teams to create comprehensive knowledge bases, including customer help centers, internal wikis, and product documentation. Users have the ability to upload various document formats, such as PDFs and Word files, and leverage AI technology to generate drafts of articles and categories. Teams can collaborate by reviewing and editing these drafts, incorporating their branding, and ultimately publishing them on either a Dedox subdomain or a custom domain of their choice. The published help centers feature article searches, feedback mechanisms, and analytics to track views and user searches. Various plan features facilitate team collaboration, support private knowledge bases, offer export options, provide REST API access, enable custom domain integration, and allow for Zapier automations, webhooks, and Model Context Protocol connections for AI assistants. Dedox is particularly beneficial for software and SaaS companies, support teams, and organizations that need to manage both customer-facing and internal documentation effectively. The platform offers a range of plans with varying usage limits and features, including a free tier alongside paid subscription options. Additionally, Dedox continues to evolve, ensuring that it meets the diverse needs of its users.

Description

When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Claude Desktop Yes 
Cursor Yes 
Model Context Protocol (MCP) Yes 
Zapier Yes 

Integrations

Claude Desktop No 
Cursor No 
Model Context Protocol (MCP) No 
Zapier No 

Pricing Details

£0/month
Free plan available. Starter 29 GBP per month, Team 59 GBP per month, Pro 99 GBP per month, Enterprise from 299 GBP per month. Monthly plans have a 14-day free trial.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dedox

Founded

2025

Country

United Kingdom

Website

dedox.ai

Vendor Details

Company Name

Verizon

Founded

1983

Country

United States

Website

www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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