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Description
LightYear serves as a customizable, enterprise-grade customer experience DMS (ceDMS) platform designed to align perfectly with the specific operations and reporting needs of your dealership. DealerBuilt’s experienced team of automotive professionals ensures your DMS is installed and hosted effectively while providing account management, technical support, and a range of professional services that keep your system optimized and efficient. Thanks to our vast partner network and an open integration platform that incurs no integration fees, DealerBuilt enables you to seamlessly and securely link LightYear DMS with your chosen best-in-class solution providers, allowing you to make the most of your data. With over 200 partners offering diverse top-tier solutions for retail automotive, DealerBuilt is committed to continually growing our network of collaborations with innovative technology providers, giving you the flexibility to customize your dealer tech stack according to your preferences, whether you need advanced analytics or enhanced customer engagement tools. This adaptability ensures that your dealership remains competitive in an ever-evolving marketplace.
Description
Toma is an innovative AI platform designed to create customized voice agents specifically for automotive dealerships, streamlining essential tasks like appointment scheduling, customer support, parts requests, and recall notifications while functioning as an always-available virtual team member. This advanced system offers comprehensive receptionist functionalities, managing incoming calls around the clock, confirming and rescheduling service appointments, transferring calls as necessary, and addressing complicated issues with appropriate escalation. Furthermore, Toma proactively initiates outbound campaigns, such as recall notifications, sends reminders for appointments to minimize no-show rates, and gathers detailed caller information like vehicle specifications or part identifiers to provide to dealership staff. By integrating seamlessly with dealership management software, Toma accesses real-time data, allowing for fluid, low-latency conversations that are informed by the dealership's current inventory, service options, and operational processes. This integration not only enhances customer interaction but also optimizes workflow efficiency within the dealership environment.
API Access
Has API
API Access
Has API
Integrations
DealerVault
DriveCentric
Numa
Xtime
myKaarma
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DealerBuilt
Founded
2008
Country
United States
Website
www.dealerbuilt.com
Vendor Details
Company Name
Toma
Founded
2024
Country
United States
Website
www.toma.com
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
