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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Data Quality Sense (DQS) is a fully integrated data quality application designed specifically for Salesforce by Tucario, enabling users to assess, track, and enhance the dependability of their CRM data without the need for data exports, as all operations occur within the Salesforce environment. DQS evaluates your data across six key criteria — Completeness, Validity, Uniqueness, Consistency, Timeliness, and PII Detection — generating a comprehensive Data Quality Score at various levels including organization, object, and field. The intuitive no-code Definition Builder, structured as a five-step wizard, allows administrators to establish rules, while scheduled scans ensure that the data scores remain up to date, complemented by Insight Studio which highlights trends and assesses the health of data fields. Furthermore, the application features automated PII detection that covers eight different patterns such as SSN, credit card numbers, IBAN, email addresses, IP addresses, and dates of birth, enabling organizations to identify and safeguard sensitive information prior to any potential breaches. As the demand for tools like Agentforce and AI continues to grow, DQS equips your Salesforce data for effective AI utilization, emphasizing that the quality of an AI agent is directly linked to the integrity of the data it operates on. This innovative solution is readily accessible on the Salesforce AppExchange for interested users.

Description

Salesforce Agentforce Service is a comprehensive customer service solution built to power intelligent, always-on support. It combines AI automation with human expertise to deliver seamless omni-channel experiences. Service Cloud centralizes customer data, cases, and knowledge into a single workspace. AI assistants guide service representatives with step-by-step action plans and real-time recommendations. Automated workflows accelerate resolutions and reduce repetitive manual tasks. Knowledge management tools ensure consistent, accurate responses across channels. Integrated Slack collaboration enables teams to swarm cases and solve issues faster. Incident detection and management capabilities minimize service disruptions. Self-service portals empower customers to resolve issues independently. Agentforce Service helps businesses increase satisfaction while lowering operational costs.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Salesforce
8x8
Aprimo
Assembled
Beamible
Boostopia
Carbide
Coexsys Timekeeping Cloud
Genesys Cloud CX
IBM Cloud Mass Data Migration
INSIDE
JivoChat
Praxedo
Pypestream
Quickbase
Salesforce Data 360
Shelf
Trello
Twilio

Integrations

Salesforce
8x8
Aprimo
Assembled
Beamible
Boostopia
Carbide
Coexsys Timekeeping Cloud
Genesys Cloud CX
IBM Cloud Mass Data Migration
INSIDE
JivoChat
Praxedo
Pypestream
Quickbase
Salesforce Data 360
Shelf
Trello
Twilio

Pricing Details

$1000
Free Trial
Free Version

Pricing Details

$75.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tucario

Founded

2025

Country

Poland

Website

dataqualitysense.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com

Product Features

Data Quality

Address Validation
Data Deduplication
Data Discovery
Data Profililng
Master Data Management
Match & Merge
Metadata Management

Product Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Alternatives

No Alternatives

Alternatives

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