Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.
Description
Add an unlimited number of users, categorize them into various groups, and enable remote deployment along with access controls through the web console. Facilitate the deployment process for users and authorize them to install RemotePC on additional computers for remote access. You can also add computers, sort them into groups, and monitor the most recently accessed machines. New user accounts can be created, categorized into groups, and granted specific access permissions, among other functionalities. Enjoy instant and secure access to any computer by simply entering a shared session code. Users have the flexibility to remotely connect to their assigned computers from anywhere and at any time. Additionally, the RemotePC desktop application or web dashboard allows you to reboot the remote computer in either normal mode or safe mode (for Windows). Security is a priority, provided by TLSv 1.2/AES 256 encryption. There’s also the option to establish a unique Personal Key for each computer, serving as an additional layer of password protection. You can choose to enable or restrict your users' ability to transfer files between computers, ensuring better control over data sharing. This comprehensive solution empowers users with the tools they need for efficient remote access and management.
API Access
Has API
No
API Access
Has API
No
Integrations
SolarWinds Service Desk
No
SolarWinds Web Help Desk
No
Pricing Details
$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial
Yes
Free Version
No
Pricing Details
$69.50 per year
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
SolarWinds
Founded
2000
Country
United States
Website
www.solarwinds.com/remote-support-software
Vendor Details
Company Name
RemotePC
Country
United States
Website
www.remotepc.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
Yes
Contract/License Management
No
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
No
Remote Print
No
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No