Average Ratings 0 Ratings
Average Ratings 13 Ratings
Description
Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.
Description
Remote Desktop Manager (RDM) consolidates over 50 remote connection types—like RDP (Remote Desktop Protocol), SSH (Secure Shell), and VPNs (Virtual Private Network)—into a single, secure interface. Teams can manage credentials, launch sessions, and monitor access with built-in role-based access control (RBAC) and logging.
Add the Remote Connection & IT Management package to pair RDM with Gateway, Hub (SaaS) or Server (on-prem) for just-in-time access, centralized vaulting, and full session oversight.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Amazon Web Services (AWS)
No
Azure Key Vault
No
Azure Virtual Desktop
No
BeyondTrust Password Safe
No
Bitvise
No
Bitwarden
No
Delinea Secret Server
No
Devolutions Cloud
No
Devolutions Gateway
No
Integrations
Active Directory
Yes
Amazon Web Services (AWS)
Yes
Azure Key Vault
Yes
Azure Virtual Desktop
Yes
BeyondTrust Password Safe
Yes
Bitvise
Yes
Bitwarden
Yes
Delinea Secret Server
Yes
Devolutions Cloud
Yes
Devolutions Gateway
Yes
Pricing Details
$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial
Yes
Free Version
No
Pricing Details
$30/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SolarWinds
Founded
2000
Country
United States
Website
www.solarwinds.com/remote-support-software
Vendor Details
Company Name
Devolutions
Founded
2004
Country
Canada
Website
devolutions.net/remote-desktop-manager
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
Yes
Contract/License Management
No
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
No
Release & Deployment Management
No
Self Service Portal
Yes
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
No
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
No
Remote Print
No
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
Yes
Patch Management
No
Remote Access
Yes
Scheduling
Yes
Software Inventory
Yes
User Activity Monitoring
No
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
Yes
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
Yes
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
No
Surveys & Feedback
No