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support

Description

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

Description

Experience lightning-fast access to any NoMachine-enabled computer directly from your desktop. Thanks to our advanced NX technology, NoMachine offers the quickest and highest quality remote desktop experience you’ve ever encountered. Connect to any computer worldwide in mere moments! Carry your essential files with you and share them with anyone you choose! NoMachine acts as your personal server, ensuring your privacy and security. Plus, did we mention that NoMachine is completely free? No hidden fees or obligations. Break free from limitations and enjoy seamless live audio and video streaming from your remote device. Watch DVDs, stream TV shows, or enjoy YouTube content from any location. You can even render your animated models without a hitch. Whether you’re an artist working from home or an engineer on the go, your essential software is always at your fingertips. Your folders, drives, and devices can move effortlessly between machines. Print documents from the remote computer to your local printer, or vice versa. You can even connect devices like pendrives and scanners to the other desktop, making them function as if they were right there with you. With NoMachine, remote access has never been more versatile and user-friendly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cadence No 
Leostream No 
SolarWinds Service Desk Yes 
SolarWinds Web Help Desk Yes 

Integrations

Cadence Yes 
Leostream Yes 
SolarWinds Service Desk No 
SolarWinds Web Help Desk No 

Pricing Details

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Yes 
Free Version No 

Pricing Details

FREE
Pricing starts at: Free.

Pricing information: 1 connection, free for personal use.

More connections and more advanced tools are available in the Enterprise products.

Pricing per server, starting from $44.50 per year.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SolarWinds

Founded

2000

Country

United States

Website

www.solarwinds.com/remote-support-software

Vendor Details

Company Name

NoMachine

Founded

2003

Country

Luxembourg

Website

www.nomachine.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management Yes 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions No 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback Yes 

Product Features

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

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