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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gather and streamline your organization's data within a single platform, monitor expenses, assess team performance, track task progress, and identify process inefficiencies. We have crafted tools to effectively manage substantial datasets sourced from platforms like Jira and Trello, enabling you to make data-driven business choices. Our offerings are recognized with Cloud Fortified and Cloud Security Participant badges, ensuring that applications have undergone thorough testing for both security and dependability. We implement sensible technical and administrative safeguards to protect the personal data of our clients. With an intuitive interface, our plugins are user-friendly and accessible to all employees, regardless of their technical expertise. The reliability of our products has been validated through extensive checks and consistent feedback from satisfied customers. We provide adaptable pricing options for our solutions, along with discounts and complimentary 30-day trials for new clients. Our dedicated team is available to address inquiries and support requests around the clock, ensuring you receive timely assistance whenever needed. Additionally, our commitment to customer satisfaction drives us to continually improve our services based on user feedback.

Description

Duckie delivers AI-driven customer support tailored for B2B SaaS enterprises, enabling both customers and support teams to swiftly access precise technical details. The AI support agent can autonomously address support tickets, while the AI support copilot aids agents by exploring the company's knowledge repository to deliver pertinent answers. Furthermore, Duckie facilitates log examination, empowering technical support teams to diagnose and resolve problems by scrutinizing error logs, code alterations, and customer information. With its automatic updates and reminders, Duckie ensures that support teams stay abreast of product modifications, Jira tickets, and pull requests. It integrates effortlessly with platforms like Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to implement the AI in the environments where their customers seek assistance. In addition, Duckie assists in crafting replies and providing status updates on ongoing tickets, which significantly shortens resolution times and boosts overall efficiency. This comprehensive approach makes Duckie an invaluable asset for enhancing customer support experiences.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Amazon Web Services (AWS) No 
Bitbucket No 
Confluence No 
Discord No 
GitHub No 
Google Cloud Platform No 
Google Drive No 
Grafana Cloud No 
Intercom No 
Linear No 
Microsoft Teams No 
New Relic No 
Qlik Cloud Analytics Yes 
Sentry No 
Slack No 
SupplyMover Yes 
Tableau Yes 
Trello Yes 
Zendesk No 

Integrations

Jira Yes 
Amazon Web Services (AWS) Yes 
Bitbucket Yes 
Confluence Yes 
Discord Yes 
GitHub Yes 
Google Cloud Platform Yes 
Google Drive Yes 
Grafana Cloud Yes 
Intercom Yes 
Linear Yes 
Microsoft Teams Yes 
New Relic Yes 
Qlik Cloud Analytics No 
Sentry Yes 
Slack Yes 
SupplyMover No 
Tableau No 
Trello No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DOIT-BI

Country

Spain

Website

doit-bi.com

Vendor Details

Company Name

Duckie

Country

United States

Website

www.duckie.ai/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

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