Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Gather and streamline your organization's data within a single platform, monitor expenses, assess team performance, track task progress, and identify process inefficiencies. We have crafted tools to effectively manage substantial datasets sourced from platforms like Jira and Trello, enabling you to make data-driven business choices. Our offerings are recognized with Cloud Fortified and Cloud Security Participant badges, ensuring that applications have undergone thorough testing for both security and dependability. We implement sensible technical and administrative safeguards to protect the personal data of our clients. With an intuitive interface, our plugins are user-friendly and accessible to all employees, regardless of their technical expertise. The reliability of our products has been validated through extensive checks and consistent feedback from satisfied customers. We provide adaptable pricing options for our solutions, along with discounts and complimentary 30-day trials for new clients. Our dedicated team is available to address inquiries and support requests around the clock, ensuring you receive timely assistance whenever needed. Additionally, our commitment to customer satisfaction drives us to continually improve our services based on user feedback.
Description
Duckie delivers AI-driven customer support tailored for B2B SaaS enterprises, enabling both customers and support teams to swiftly access precise technical details. The AI support agent can autonomously address support tickets, while the AI support copilot aids agents by exploring the company's knowledge repository to deliver pertinent answers. Furthermore, Duckie facilitates log examination, empowering technical support teams to diagnose and resolve problems by scrutinizing error logs, code alterations, and customer information. With its automatic updates and reminders, Duckie ensures that support teams stay abreast of product modifications, Jira tickets, and pull requests. It integrates effortlessly with platforms like Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to implement the AI in the environments where their customers seek assistance. In addition, Duckie assists in crafting replies and providing status updates on ongoing tickets, which significantly shortens resolution times and boosts overall efficiency. This comprehensive approach makes Duckie an invaluable asset for enhancing customer support experiences.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira
Yes
Amazon Web Services (AWS)
No
Bitbucket
No
Confluence
No
Discord
No
GitHub
No
Google Cloud Platform
No
Google Drive
No
Grafana Cloud
No
Intercom
No
Integrations
Jira
Yes
Amazon Web Services (AWS)
Yes
Bitbucket
Yes
Confluence
Yes
Discord
Yes
GitHub
Yes
Google Cloud Platform
Yes
Google Drive
Yes
Grafana Cloud
Yes
Intercom
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DOIT-BI
Country
Spain
Website
doit-bi.com
Vendor Details
Company Name
Duckie
Country
United States
Website
www.duckie.ai/
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
Yes