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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gather and streamline your organization's data within a single platform, monitor expenses, assess team performance, track task progress, and identify process inefficiencies. We have crafted tools to effectively manage substantial datasets sourced from platforms like Jira and Trello, enabling you to make data-driven business choices. Our offerings are recognized with Cloud Fortified and Cloud Security Participant badges, ensuring that applications have undergone thorough testing for both security and dependability. We implement sensible technical and administrative safeguards to protect the personal data of our clients. With an intuitive interface, our plugins are user-friendly and accessible to all employees, regardless of their technical expertise. The reliability of our products has been validated through extensive checks and consistent feedback from satisfied customers. We provide adaptable pricing options for our solutions, along with discounts and complimentary 30-day trials for new clients. Our dedicated team is available to address inquiries and support requests around the clock, ensuring you receive timely assistance whenever needed. Additionally, our commitment to customer satisfaction drives us to continually improve our services based on user feedback.

Description

Duckie delivers AI-driven customer support tailored for B2B SaaS enterprises, enabling both customers and support teams to swiftly access precise technical details. The AI support agent can autonomously address support tickets, while the AI support copilot aids agents by exploring the company's knowledge repository to deliver pertinent answers. Furthermore, Duckie facilitates log examination, empowering technical support teams to diagnose and resolve problems by scrutinizing error logs, code alterations, and customer information. With its automatic updates and reminders, Duckie ensures that support teams stay abreast of product modifications, Jira tickets, and pull requests. It integrates effortlessly with platforms like Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to implement the AI in the environments where their customers seek assistance. In addition, Duckie assists in crafting replies and providing status updates on ongoing tickets, which significantly shortens resolution times and boosts overall efficiency. This comprehensive approach makes Duckie an invaluable asset for enhancing customer support experiences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Amazon Web Services (AWS)
Bitbucket
Confluence
Datadog
GitHub
Google Cloud Platform
Google Data Studio
Intercom
Microsoft Azure
Microsoft Power BI
Microsoft Teams
New Relic
Notion
Qlik Sense
Sentry
Slack
SupplyMover
Tableau
Zendesk

Integrations

Jira
Amazon Web Services (AWS)
Bitbucket
Confluence
Datadog
GitHub
Google Cloud Platform
Google Data Studio
Intercom
Microsoft Azure
Microsoft Power BI
Microsoft Teams
New Relic
Notion
Qlik Sense
Sentry
Slack
SupplyMover
Tableau
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DOIT-BI

Country

Spain

Website

doit-bi.com

Vendor Details

Company Name

Duckie

Country

United States

Website

www.duckie.ai/

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Alternatives

Alternatives

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