Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The DLCPM Enterprise software suite is designed to be fully functional right from installation, enabling the effective management of customer accounts, case production, sales, financial data, technician assignments, invoicing, and beyond. It offers a comprehensive solution for tracking communications, tasks, mailing campaigns, and many other aspects within a single, secure platform. The speed and intuitiveness of case tracking and inquiries have reached unprecedented levels. With easy access to case histories, notes, and financial details for all accounts, your customer service will reach new heights. Additionally, the software includes a complete shipment manager that automates case bundling for both major carrier shipments and local deliveries or pickups. These robust features and improvements are designed to enhance your laboratory’s production workflows while ensuring that your customers experience complete satisfaction. Ultimately, the DLCPM suite provides a seamless integration of essential functions that can significantly benefit any organization.

Description

Offer round-the-clock, human-like interactions in multiple languages across various platforms, ensuring that customer support and sales operations are automated without compromising on satisfaction. Reduce expenses and enhance productivity by delivering immediate human-level assistance at all hours. Most customer inquiries can be resolved without human involvement, with only the more complex issues being escalated to human representatives. This leads to improved conversion rates, as customers can more easily navigate and select the right products, reminiscent of the personalized service found in traditional retail environments. Capture customer engagement with tailored messages triggered by specific behaviors, such as adding items to their cart, visiting product pages, abandoning carts, or completing orders. Additionally, our bots are versatile and can be utilized on a wide range of platforms, including popular messaging apps like WhatsApp and Instagram, ensuring comprehensive communication coverage. By integrating these capabilities, businesses can create a seamless and efficient customer experience that bridges the gap between digital and personal interaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigCommerce
Dixa
Facebook
Facebook Messenger
Freshdesk
Gmail
Gorgias
HubSpot CRM
HubSpot Customer Platform
Instagram
Kustomer
LiveAgent
Magento
Pipedrive
PrestaShop
Re:amaze
Salesforce
Shopify
WhatsApp
Zendesk

Integrations

BigCommerce
Dixa
Facebook
Facebook Messenger
Freshdesk
Gmail
Gorgias
HubSpot CRM
HubSpot Customer Platform
Instagram
Kustomer
LiveAgent
Magento
Pipedrive
PrestaShop
Re:amaze
Salesforce
Shopify
WhatsApp
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Magic Touch Software

Founded

2002

Country

United States

Website

www.MagicTouchSoftware.com

Vendor Details

Company Name

Octocom

Website

www.octocom.ai/

Product Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Alternatives

Alternatives

MyDentLab Reviews

MyDentLab

MyDentlab
Parnidia Neria Reviews

Parnidia Neria

Parnidia
Data Team DDS Reviews

Data Team DDS

Data Team
Trinyte Reviews

Trinyte

DTL Vilnius