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features
design
support

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Description

In recent years, a notable trend has been the emergence of "Customer Centricity," signaling a transition from a Resource-centric approach to a Service-centric model for OSS solutions, which integrates Fulfillment and Assurance operations. At the heart of this shift is the CygNet Service Management Platform (SMP), which serves as the cornerstone for top-tier CygNet Service Fulfillment and Assurance systems. Recognizing the crucial role that accurate and current physical inventory plays in the entire OSS-BSS value chain, the CygNet SMP is powered by an autodiscovery engine that retrieves precise, real-time resource inventory data from the network. The standout feature of the CygNet Autodiscovery engine lies in its built-in correlation algorithms, which adeptly "stitch" together end-to-end circuits across different vendors and technologies, spanning L1, L2, and L3 layers. This capability not only enables the auto-discovery of network-facing services but also extends to customer-facing services, thereby enhancing overall service delivery. Ultimately, this approach positions organizations to better meet customer needs and improve operational efficiency.

Description

TierOne offers a platform that empowers communication service providers to transform their business through service assurance. We are unique in our ability to understand network failures across multiple domains, and the impact they have on each customer in real time. We ensure that each impacted customer receives an automated workflow in real-time driven by the user. We've helped numerous organizations over the years, including some of the largest and most diverse B2B services providers in the world. Discover how TierOne has revolutionized the operations of real-world companies by exploring our case studies. Are you ready to experience the TierOne Difference? Contact us today, or visit Tieroneoss.com.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

IBM Netcool Operations Insight No 

Integrations

IBM Netcool Operations Insight Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Value-based pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

NMSWorks Software

Country

India

Website

www.nmsworks.co.in

Vendor Details

Company Name

TIERONE OSS Technologies Inc

Founded

2000

Country

Canada

Website

www.tieroneoss.com

Product Features

Product Features

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