TierOne Service Assurance Reviews

The most prominent trend in the last few years has been "Customer Centricity". This has seen a shift from a Resouce-centric paradigm to OSS solutions to a Service centric paradigm that includes converged Fulfillment operations and Assurance operations. The CygNet Service Management Platform (SMP) is the foundation of the best-of breed CygNet Service Fulfillment and Service Assurance systems. The core of the CygNet SMP, which is based on the sound premise, that accurate and current physical inventory plays a key role in the entire OSS/BSS value chain, is the autodiscovery engine, which retrieves accurate, real time resource inventory data from all CygNet networks. The CygNet Autodiscovery engine's unique value proposition is its built-in correlation algorithms, which automatically "stitch” end to end circuits across vendors, technologies, and across L1,L2 and L3. This allows for auto-discovery services, both network-facing and customer-facing.

Customers and enterprises using digital services and communications are experiencing a shift in the landscape thanks to digital convergence and hyper connectivity. Service providers are under increasing pressure to offer new services and products faster, as well as to innovate and lower costs in order to stay competitive in a rapidly changing market. This problem affects all service providers in the industry. However, it is especially challenging for smaller regional operators that have loyal customers but are limited by their resources and the increasing competition from Tier 1 players in this market. Superior Customer Experience: Real-time balance management and notifications, multi-channel ordering, customer care, and self-service capabilities via the web and device.