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Description
Gain immediate insights from your interactions with customers, allowing you to identify the key issues that frustrate them and impact your business adversely. With just a few clicks, you can organize and analyze hundreds of thousands of customer support inquiries, tickets, and live chats. The traditional method of manually tagging tickets is often tedious and inconsistent, leading to missed critical details in customer communications, with many support tickets remaining untagged. Cx Moments AI outperforms your agents by tagging tickets more efficiently and accurately, regardless of the complexity of the categorization required. Additionally, we will retroactively apply new tags or categories to your entire history of tickets, ensuring comprehensive coverage. Cx Moments also provides automatic summaries of customer inquiries by department, enabling you to showcase specific issues relevant to each team. In just a single click, you can identify which contact drivers are on the rise and warrant immediate attention. Furthermore, this system sheds light on the areas where your agents may be facing challenges, highlighting potential training needs to enhance their performance. By leveraging these insights, your organization can significantly improve customer satisfaction and operational efficiency.
Description
Document processing can be complicated but it doesn't need to be. Intelligent document processing platform that can understand what you are trying to find, extract and categorize. Infinia ML uses machine-learning to quickly understand context and the relationships between words and charts. We can help you achieve your goals with our machine learning capabilities. Machine learning can help you make better business decisions. We tailor your code to your business problem, uncovering hidden insights and making accurate predictions to help your zero in on success. Our intelligent document processing solutions don't work by magic. They are based on decades of experience and advanced technology.
API Access
Has API
API Access
Has API
Integrations
Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Integrations
Dixa
Freshdesk
Freshservice
GitLab
HubSpot Service Hub
Kayako
LiveChat
Salesforce
Slack
TeamSupport
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cx MOMENTS
Founded
2016
Country
Ireland
Website
www.cxmoments.com
Vendor Details
Company Name
Infinia ML
Founded
2017
Country
United States
Website
infiniaml.com
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
OCR
Batch Processing
Convert to PDF
ID Scanning
Image Pre-processing
Indexing
Metadata Extraction
Multi-Language
Multiple Output Formats
Text Editor
Zone Selection Tool
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
