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Description
CustomerHero offers a comprehensive Software with a Service platform that enables businesses to create an impactful Voice of Customer initiative, facilitating the collection, analysis, and utilization of customer feedback to enhance overall experiences and foster loyalty. Suitable for organizations of all sizes and sectors, CustomerHero consolidates feedback management into a single interface, providing tools tailored for customer experience, employee engagement, patient satisfaction, guest interactions, and multichannel feedback. This solution empowers teams to gain deeper insights into customer needs, surpass expectations at every interaction, and transform unprocessed information into actionable strategies through immediate insights, relevant feedback, and customizable dashboards. By gathering feedback at every interaction point, whether online or in-store, CustomerHero constructs a cohesive understanding of the customer journey, ensuring that feedback is not merely accumulated but catalyzes significant improvements throughout the business and drives a culture of continuous enhancement. Ultimately, CustomerHero helps organizations not only listen to their customers but also respond effectively, leading to sustained growth and stronger relationships.
Description
Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CustomerHero
Country
Poland
Website
www.customerhero.com
Vendor Details
Company Name
Touchpoint Group
Founded
2001
Country
New Zealand
Website
www.touchpointgroup.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Alternatives
No Alternatives
