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Description
Rapidly expanding consumer applications are shifting from constant push notifications to engaging gamified experiences that enhance user activation, retention, and satisfaction. This approach not only helps to retain a larger user base but also fosters deeper connections with them. By implementing game mechanics, businesses can significantly boost their engagement and retention metrics, potentially increasing them by as much as 200%. Encourage users to engage by inviting them to watch videos, respond to a series of questions, and earn rewards according to their performance. Additionally, drive daily platform visits during sales events to enhance visibility and drive conversions of promotional products. Inspire users to achieve their goals with challenges that offer incentives and guide them through necessary steps. Utilize over 50 pre-designed templates to address and resolve any current challenges related to user retention and engagement. Create personalized recommendations for users by asking targeted questions based on their preferences and behaviors. Encourage users to log in and provide their email addresses to access their results, and conduct surveys with new users to gather insights about their origins and experiences. This comprehensive strategy can lead to a better understanding of user behavior and ultimately drive greater success for your application.
Description
nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.
API Access
Has API
API Access
Has API
Integrations
BookMyShow
CoinDCX
Flutter
JavaScript
Paytm
React Native
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CustomerGlu
Website
www.customerglu.com
Vendor Details
Company Name
nGUVU
Founded
2015
Country
Canada
Website
www.nguvu.com
Product Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
Product Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
