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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Currenex stands out as a leading provider of technology in the foreign exchange sector, delivering high-performance solutions and extensive liquidity pools for both anonymous and disclosed trade executions. Our clients benefit from a distinctive offering that allows them to access both disclosed and undisclosed liquidity seamlessly on a single interface. With numerous prominent liquidity sources linked to our platform, we serve as a top-tier provider of FX liquidity in the industry. Whether acting as a market maker or taker, Currenex is equipped to offer a variety of solutions that can enhance your competitive advantage. Additionally, we provide advanced technological, operational, and reporting solutions specifically tailored for Hedge Funds, enabling them to concentrate on their trading strategies without distraction. Financial institutions and brokers can also leverage Currenex’s white label technology, allowing them to personalize front-end interfaces to meet their specific needs, thereby enhancing user experience and operational efficiency. This combination of services positions Currenex as an essential partner for those looking to thrive in the dynamic FX marketplace.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Wyden
cXchange

Integrations

Wyden
cXchange

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Currenex

Founded

1999

Country

United States

Website

www.currenex.com

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Currency Exchange

Analytical Reporting
Client Management
Custom Account Statements
Data Backup Scheduling
For Money Exchanges
Margin Management
Market Data Access
Position Management
Real Time Currency Quotes
Real Time Tracking
Transaction Management

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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