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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Cubeware Cockpit suite offers robust business intelligence interfaces that deliver exceptional support to employees in their daily tasks while being customizable to address various needs. With Cubeware Cockpit, you can consistently meet the expectations of all users, including analysts, report creators, planners, and information consumers. It caters to diverse departments such as controlling, marketing, sales, IT, and management. This solution provides quick and straightforward access through self-service BI, ensuring that your data is perfectly visualized. With the Cubeware KPI dashboard, you can monitor your data at any time across all devices. It serves as a singular front end for analytical tasks, dashboard creation, planning, and reporting solutions. Additionally, it enables the seamless generation of analyses and reports for desktop, web, portal, mobile applications, and print-oriented formats, enhancing overall efficiency and user experience. By consolidating these functions, Cubeware Cockpit empowers organizations to harness their data effectively.

Description

Introducing a comprehensive agent cockpit equipped with voice capabilities, omnichannel solutions, and complete customer profiles. Its seamless integration is facilitated by straightforward plug-ins suitable for both custom and legacy CRM systems, as well as other productivity applications. An always-on agent BOT is available to assist users in navigating processes and utilizing the appropriate tools. This platform features a centralized database that meticulously tracks every phase of the customer journey, including detailed profiles and cross-channel histories, which are readily accessible in real time for agents and supervisors. Additionally, a robust reporting tool is provided to analyze all relevant key performance indicators. The AI-driven chatBOT offers full oversight of automated conversational processes across various channels. With millions of users engaging each month, this solution enhances both customer interactions and agent workflows. Furthermore, integrating WhatsApp support streamlines your sales and customer service efforts, allowing millions to reach out through web and mobile platforms. This interconnected approach not only boosts efficiency but also enriches the overall experience for both customers and agents alike.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Data Virtuality
Euronovate
IRI Voracity
Lyftrondata

Integrations

Data Virtuality
Euronovate
IRI Voracity
Lyftrondata

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cubeware

Founded

1997

Country

Germany

Website

www.cubeware.com/en/products/cockpit/

Vendor Details

Company Name

Eudata

Country

Italy

Website

eudata.com/conversational-customer-service/

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Alternatives

Alternatives

LiveAgent Reviews

LiveAgent

Quality Unit