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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Crystal Quality is a comprehensive web-based multimedia recording platform designed for TDM, analog, and VoIP environments, accommodating a variety of telephony interfaces such as analog trunks/extensions, digital trunks (ISDN BRI/PRI, E1/T1), digital extensions, VoIP trunks/extensions, alongside discrete and trunked radios. Avdor CIS's Crystal Quality facilitates the management of diverse recording types, including those for call centers, contact centers, telephony, mobile devices, screen captures, SMS, and Skype for Business, all through an intuitive and aesthetically pleasing user interface. The CIS platform provides multiple flexible pricing options, making it simple to select the most appropriate plan tailored to your business requirements while maximizing benefits and cost efficiency. This innovative solution from Avdor CIS consolidates call recording and monitoring into a singular, exceptional offering that meets all your organizational needs seamlessly. Ultimately, Crystal Quality enhances operational efficiency by integrating various communication forms into one effective system.

Description

Our Voice-Over IP Recording platform empowers businesses to utilize high-quality and compliant recording through a user-friendly interface. This exceptional VoIP Recording software is capable of capturing interactions from nearly any telephony device or phone system available. It is compatible with and enhances the functionality of 99% of telephone systems currently on the market. ABT's solution is straightforward to install and can be implemented without requiring any specialized hardware. Additionally, it brings extra advantages and optimal performance to your organization. Our Call Center Quality applications enable contact center supervisors to conduct comprehensive audits of their agents seamlessly. Agent evaluations are based on criteria tailored to your specific business needs, leading to enhanced customer satisfaction and improved agent morale. Furthermore, Applied Business Technologies Call Center Quality Software can be seamlessly integrated with our Speech Analytics platform, resulting in a powerful and effective solution. This integration provides valuable insights into conversations, ensuring that both operational efficiency and service quality are consistently maintained.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Avdor CIS

Founded

2010

Country

Israel

Website

www.crystalrs.com

Vendor Details

Company Name

Applied Business Technologies

Country

United States

Website

www.appliedcorp.com/recording-solutions.php

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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